Customer-First Bank Teller - Service & Cross-Sell Expert

citizenbank; Town of Mukwonago (WI); On-site; USD 26,000 - 38,000; Full time

Job summary

Citizens Bank in Mukwonago, WI is hiring a full-time Teller to join the Riverview Branch. You will handle basic transactions, provide friendly service, and support cross-selling of bank products.

The role requires a high school diploma or GED, 6+ months of cash handling or customer service experience, and strong attention to detail. Weekend hours and full-time schedule apply as described.

Qualifications

• High School Diploma or GED required.
• 6 months or more related experience in customer service and cash handling.
• Basic computer skills (Word, Excel, email).
• Professional communication skills and high level of confidentiality.
• Strong accuracy and teamwork.

Responsibilities

• Represents the Bank to customers in a courteous, professional manner.
• Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures.
• Provides customers with outstanding service.
• Cross sells Bank products to customers.
• Maintains and balances a teller drawer.
• Views basic account history and answers account questions.
• Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks.
• Answers the phone and assists customers as needed.
• Processes cash advances; stops payments; changes of address; coin orders; wire transfers.
• Unlocks and resets digital banking access.
• All other duties as assigned.

Skills

Customer service

Cash handling

Basic computer skills

Professional communication

Teamwork

Accuracy

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Teller

Mukwonago Branch Full Time Mukwonago, Mukwonago, WI, US

30+ days ago Requisition ID: 1899

At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Tellerto join our Riverview Branchteam.

Hours/Schedule:

Business hours: Sunday closed, Monday - Friday 8:30am-5:30pm, Saturday 8:30am-12pm

38-40 hours/week

*Hours may change at any time based upon business needs

Description:

Responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross selling Bank products and services.

Essential duties and responsibilities:

• Represents the Bank to customers in a courteous, professional manner
• Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures
• Provides customers with outstanding service
• Cross sells Bank products to customers
• Maintains and balances a teller drawer
• Views basic account history and answers account questions
• Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks
• Answers the phone and assists customers as needed
• Processes cash advances
• Processes stop payments
• Processes changes of address
• Processes coin orders
• Processes wire transfers
• Unlocks and resets digital banking access
• Processes Add on CD deposits/batching
• All other duties as assigned

These additional duties may be assigned based upon branch need:

• Safe Deposit Box access
• Vault
• Basic consumer account closure
• Create debit cards for consumer checking accounts
• Accuracy
• Teamwork

Requirements:

• High School Diploma or GED required
• Prior banking experience preferred
• 6 months or more related experience in customer service and cash handling required
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.
• High level of professionalism
• Basic computer skills, using Word, Excel, Internet, e-mail, and other date or software programs and applications
• Professional communication skills
• High level of confidentiality
• Excellent organizational skills
• Accuracy
• Teamwork

****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****