Full Time - Back End Clerk - Day

Lowe's Companies, Inc.; Williamsburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Full Time Back End Clerk to ensure quality service and efficient processing of merchandise returns. The role requires excellent organization skills and attention to detail, with responsibilities including managing merchandise procedures and engaging with customers and vendors. Ideal candidates should possess basic arithmetic skills and be ready to work flexible hours.

Qualifications

• Ability to read, write, and perform basic arithmetic.
• Ability to obtain necessary sales-related licensure.

Responsibilities

• Process returns and manage merchandise handling procedures.
• Engage in safe work processes and validate merchandise movement.
• Communicate with customers, vendors, and manufacturers regarding returns.

Skills

Basic Arithmetic

Organization

Attention to Detail

Education

Sales-related licensure or registration

Job description

Join to apply for the Full Time - Back End Clerk - Day role at Lowe's Companies, Inc.

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Back-End Clerk, this means:

• Meeting customer needs during returns and helping find the correct product replacements.
• Ensuring merchandise meets Lowe’s quality and safety standards and processing returns efficiently.
• Engaging in safe work processes including proper disposal of returned items.
• Ensuring merchandise is accurately accounted for, replenished, and prepared for customers.
• Validating that the correct merchandise is being moved in and out of the store when appropriate.

The Back-End Clerk processes returns, manages procedures related to Centralized Return to Vendor, disposes of items properly, contacts vendors for replacements or credits, and handles merchandise returns to the floor. They are responsible for freight and merchandising fulfillments, processing paperwork for shipments, physically moving stock, scheduling shipments, and checking order quality and accuracy. This role involves frequent communication with customers, vendors, and manufacturers, requiring organization and attention to detail.

Travel Requirements: This role does not require regular travel but may occasionally involve travel for meetings, training, or support of neighboring stores.

What We're Looking For

• Hourly Full Time or Part Time: Typically scheduled for 39-40 hours or up to 25 hours per week; additional hours may be required based on store needs.
• Availability for evening and overnight shifts on weekdays; overnight availability on weekends may also be required.
• Physical ability to perform tasks involving prolonged standing, sitting, and lifting up to 25 pounds (may lift more with assistance).

Minimum Qualifications

What You Need To Succeed

• Ability to read, write, and perform basic arithmetic.
• Ability to obtain any necessary sales-related licensure or registration required by law.

Preferred Qualifications

• 1 year of experience with merchandise receiving paperwork processing and filing.
• 1 year of experience with store inventory receiving and administration.
• 6 months of warehouse data entry or bookkeeping experience.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contracts.
• 6 months of retail experience handling returns.

Lowe’s is an equal opportunity employer. We practice non-discrimination based on race, color, religion, sex, gender, age, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or other protected categories.

Starting pay varies based on factors including position, location, education, training, and experience. For benefits information, visit https://talent.lowes.com/us/en/benefits.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: General Business and Customer Service
• Industry: Retail

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