Full Time - Back End Clerk - Day

Lowe's Companies, Inc.; Washington; On-site; USD 22,000 - 29,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Back-End Clerk for its Receiving Office in Washington state. You will manage returns, RTV/RTM processing, and vendor coordination while maintaining accurate records and supporting receiving operations.

The role requires attention to inventory integrity, safety, and effective communication with store teams and vendors. Weekend coverage and physical tasks such as unloading trucks are common aspects of the job.

Qualifications

• High school diploma or GED required.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.

Responsibilities

• Process customer returns in accordance with company policies and procedures.
• Execute RTV and RTM processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements as required, following guidelines.
• Sort and disposition returned merchandise based on condition and policy.
• Maintain accurate records of all return transactions and related documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is labeled, stored, and routed to appropriate locations.
• Support inventory accuracy through routine checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to ensure efficient product flow.
• Maintain backroom and return area organization.
• Follow safety procedures related to material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous items per guidelines.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors/manufacturers to facilitate returns, credits, or replacements.
• Back-End Clerk role supports administrative and logistical functions, including record retention, inbound/outbound truck schedules, and daily/weekly operational reports.
• May handle other duties as assigned.

Skills

Returns processing

Documentation

Inventory systems

Vendor coordination

Safety procedures

Education

High school diploma or GED

Tools

Inventory software

PO processing

Job description

Key Responsibilities

• Process customer returns in accordance with company policies and procedures
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
• Coordinate vendor credits and replacements as required, following established guidelines
• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
• Maintain accurate records of all return transactions and associated documentation
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
• Process receiving paperwork and update inventory systems accurately
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
• Support inventory accuracy through routine checks and report discrepancies to leadership
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions
• Coordinate with receiving and store teams to ensure efficient product flow
• Maintain organization of backroom and return areas
• Follow all safety procedures related to material handling, hazardous materials, and equipment use
• Identify and properly handle hazardous or restricted items in accordance with guidelines
• Maintain a clean, organized, and safe work environment
• Provide basic support for customer return inquiries when needed
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
• This individual may be held accountable for other duties as assigned

Preferred Qualifications

• High school diploma or GED
• 1 year of experience processing and filing merchandise receiving paperwork
• 1 year of experience with store inventory receiving and administration