Full Time - Back End Clerk - Day

Lowe's Companies, Inc.

Anchorage (AK)

On-site

USD 20,664 - 27,552

Full time

14 days+

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Benefits offered by this job

Competitive pay

Benefits package including health insurance

Job summary

A leading retail company in Anchorage is seeking a Full-Time Back End Clerk to manage returns and support store operations. This entry-level position requires strong customer service skills and a physical ability to lift items. Successful candidates will help ensure that merchandise meets quality standards and assist customers during returns. The ideal applicant should have at least one year of retail experience and be detail-oriented. Evening and weekend availability is essential.

Qualifications

Ability to read, write, and perform basic arithmetic.
Ability to obtain sales related licensure as required by law.

Responsibilities

Process returns and manage related procedures.
Communicate with vendors and customers about returns and payments.
Lifting and moving stock as necessary.

Skills

Customer service

Attention to detail

Physical ability to lift items

Job description

Join to apply for the Full Time - Back End Clerk - Day role at Lowe's Companies, Inc.

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Back-End Clerk, this means:

Meeting the customer needs during a return and helping find the correct product replacement.
Ensuring merchandise meets Lowe’s quality and safety standards and processing returns efficiently.
Engaging in safe work processes including the proper disposal of returned items.
Ensuring merchandise is accurately accounted for, replenished, and prepared for customers.
Validating that the correct merchandise is being moved in and out of the store when appropriate.

The Back-End Clerk processes returns, manages procedures related to Centralized Return to Vendor and appropriately disposes of items, contacts a vendor for replacement/credit, returns merchandise to the floor and is responsible for successful freight and merchandising fulfillments at Lowe’s locations. The Back-End Clerk processes paperwork for shipments and physically moves stock as it is delivered. In addition, the associate in this role schedules shipments when necessary and checks the quality and accuracy of orders. The Back-End Clerk spends most of their time communicating with customers, vendors, and manufacturers and must be comfortable having difficult conversations. To be successful, this associate must be organized and detail-oriented.

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

What We’re Looking For

Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
Requires evening and overnight availability on weekdays, may also require overnight availability on weekends.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

What You Need To Succeed

Ability to read, write, and perform basic arithmetic (addition, subtraction).
Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

1 year of experience processing and filing merchandise receiving paperwork.
1 year of experience with store inventory receiving and administration.
6 months of experience in warehouse data entry/bookkeeping.
6 months of experience communicating with vendors OR customers regarding returns, payments, or contract fulfillment.
6 months of retail experience accepting or processing returns.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Seniority level