Full Time Assistant Store Manager (Store 0941)

GameStop; Winston-Salem (NC); On-site; USD 14,809 - 20,319; Full time

Benefits offered by this job

401(k) plan

Paid time off

Health insurance

Job summary

A leading retail gaming company in Winston-Salem is seeking an experienced retail manager. The role involves providing exceptional guest service, supervising store associates, promoting gaming products, and managing store operations. Ideal candidates should have a background in retail management and a passion for gaming. This full-time position offers a competitive salary and opportunities for career growth.

Qualifications

• Must provide proof of identity and eligibility to work in the US.
• Must be at least 18 years old.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales or guest service experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide top guest service and assist with video gaming needs.
• Support shopping environment and manage store operations.
• Process guest purchases and returns accurately.
• Promote guest benefits and manage guest relations.
• Supervise and train store associates.

Skills

Strong people skills

Clear verbal and written communication in English

Ability to work in a fast paced environment

Problem solver

Reliability and trustworthiness

Education

High school diploma or equivalent

Associate or bachelor degree in business or related field

Tools

Point-of-Sale system

Job description

Overview

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Join us in our mission to shape the future of gaming and bring the best gaming products to the world.

Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and circulate throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases and returns using the Point‑of‑Sale system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues to the Store Manager when appropriate.
• Promote GameStop’s guest benefits, such as new title reservations, trade‑in programs, and Pro Rewards loyalty.
• Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, and guidelines.
• Observe associate performance and provide timely feedback to the Store Manager; address unsatisfactory performance as directed.
• Provide recognition and feedback to store associates and document performance in the Workday HR system in partnership with the Store Manager.
• Ensure associates complete onboarding and compliance training prior to opening or closing shifts; ensure knowledge of company policies, inventory control, loss prevention practices, safety, and ethics.
• Schedule store associates to follow guidelines and ensure breaks and meals are accounted for; supervise staffing levels to maintain exceptional guest service.
• Approve payroll, manage paid time off requests, and verify pay for associates.
• Keep all areas of the store clean, organized, and merchandised; ensure fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention; conduct safety precautions and inspect packages at closing; escalate issues to the Store Manager as needed.
• Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Perform store inventory counts, stock and restock merchandise, and move products to ensure an organized and alphabetized sales floor.
• Balance daily transactions, complete closeout paperwork, and manage cash and bank deposits per policy.
• Verify shipments for discrepancies, record discrepancies in the POS, and communicate issues to management; conduct regular inventories.
• Process defective stock recalls and stock pulls, ensuring proper labeling and packing lists.
• Maintain safety awareness and report injuries promptly; keep store records neatly organized and up to date.
• Supervise and delegate tasks to sales associates in the absence of the Store Manager; adhere to all company policies and opening/closing procedures.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate or bachelor degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills And Abilities

• Outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest.
• Clear verbal and written communication in English; bilingual English/Spanish preferred.
• Ability to work in a fast paced environment and meet objectives.
• Work independently and as part of a team.
• Meet performance expectations including attendance, appearance, safety, and respectful workplace.
• Operate Point-of-Sale system and perform basic math and alphabetizing.
• Complete required paperwork properly and follow written or verbal instructions.
• Flexible schedule including nights, weekends, and some holidays; minimum 3 days per week.
• Manage pressure and adapt to changing situations; be a problem solver.
• Reliable, trustworthy, and able to exercise good judgment.
• Able to stand and move for extended periods; may lift up to 30 lbs and perform physical tasks as required.
• Military knowledge relevant to stores on military bases where applicable.

Disclaimer

Job descriptions are subject to change at any time based on business conditions and needs. GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital status or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply.

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.

Benefits and Compensation

Compensation $10.75 - $14.75

Benefits Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional incentives may apply.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail