Full Time Assistant Store Manager (Store 6376)

GameStop; Wausau (WI); On-site; USD 14,809 - 20,319; Full time

Benefits offered by this job

401(k)

Paid time off

Dental, vision, and health insurance

Job summary

A leading retailer of gaming products is seeking a Retail Manager in Wausau, Wisconsin. The ideal candidate will provide outstanding customer service while overseeing store operations. Responsibilities include managing staff, processing transactions, and maintaining store standards. Applicants should have a high school diploma, retail management experience, and excellent people skills. This position offers competitive hourly pay and full-time benefits.

Qualifications

• Must provide proof of eligibility to work in the U.S.
• Must be at least 18 years old.
• At least 2 years of retail sales or management experience preferred.

Responsibilities

• Provide best-in-class guest service and support store operations.
• Process guest purchases using the Point-of-Sale (POS) system.
• Assist the Store Manager with training and scheduling staff.

Skills

Outgoing personality

Strong people skills

Clear communication skills

Basic mathematics skills

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in business or related field

Job description

Overview

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in shaping the future of gaming and bringing the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and circulate throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point-of-Sale (POS) system; handle changes, bag merchandise, provide a receipt, and ensure top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally; escalate customer issues to the Store Manager as appropriate.
• Promote GameStop's guest benefits, including the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations and training store associates on company/store policies, procedures, practices, and guidelines.
• Observe associate performance and provide timely feedback to the Store Manager; address unsatisfactory performance as directed and ensure alignment with company and store guest service expectations.
• Provide recognition and feedback to store associates; regularly input written feedback into the Workday / HR service management system in partnership with the Store Manager.
• With the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure associates know all aspects of their jobs and company/store policies, inventory control and loss prevention practices, including scam awareness, safety, financial protocol, and ethical responsibilities.
• Schedule store associates, ensuring adherence to guidelines; account for breaks and meals; supervise staffing to maintain optimum guest service levels.
• Approve payroll, enter paid time off, and verify that associates are paid for time worked.
• Keep store areas clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order.
• Fulfill Omni-Channel orders and ship daily.
• Protect company assets through inventory control and loss prevention; inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Perform store inventory counts, restock merchandise, and move products from the stock room to the sales floor; ensure products are represented, organized, and alphabetized.
• Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies; record discrepancies and communicate with the Store Manager/District Manager; conduct inventories as needed.
• Process defectives/recalls and stock pulls promptly; ensure labeling and packing lists are complete.
• Maintain awareness of associate and guest safety; identify and address potentially hazardous situations; report injuries per company guidelines.
• Assist in maintaining store records/files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager’s absence.
• Adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct; follow opening and closing procedures.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Job Skills and Abilities

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Achieve objectives in a fast-paced, rapidly changing environment.
• Work independently and within a team to perform tasks in a timely manner.
• Meet associate performance expectations, including attendance, personal appearance, safety, and a respectful workplace.
• Operate the POS system.
• Possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly and carry out instructions.
• Execute financial tasks in accordance with company policy.
• Flexible schedule required, including nights, weekends, and some holidays; minimum of 3 days/week availability.
• Constructively manage pressure and adapt to stressful situations without impacting guest interactions; be creative and a problem solver.
• Be reliable, trustworthy, and exercise good judgment.
• Able to work independently and/or in a team; stand and move throughout the store for extended periods.
• Physical ability to bend, stoop, crouch, reach, climb ladders, and lift merchandise up to 30 lbs from ground level to at least 4 feet.
• Possess or acquire during employment an understanding of military ranks and insignia (applies only to positions in stores located on military bases).

Benefits and Compensation

Benefits: Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Compensation: $10.75 - $14.75 per hour.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.

Disclaimer: GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Certain state-specific exceptions may apply.

Note: This job description is subject to change based on business conditions/needs.