Full Time Assistant Store Manager - $750 Sign On Bonus

Lindt & Sprungli (North America) Inc.; Freeport (ME, IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated Assistant Store Manager to support store operations and drive sales. In this role, you will partner with the Store Manager to exceed sales targets, develop a knowledgeable team, and ensure compliance with operational standards. Your passion for customer service and excellence will help create a welcoming environment for customers. If you thrive in a collaborative atmosphere and are committed to achieving results, this opportunity is perfect for you. Join a team that values innovation and responsibility while making a positive impact in the retail space.

Qualifications

• Experience in retail management or supervisory roles.
• Strong communication and leadership skills.

Responsibilities

• Assist Store Manager in achieving sales goals and operational excellence.
• Manage staff recruitment, training, and performance.

Skills

Sales Management

Customer Service

Staff Development

Inventory Control

Cash Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Point of Sale (POS) Systems

Job description

POSITION PURPOSE

The individual in this position is responsible for assisting the Store Manager in achieving and/or exceeding the store's sales plan, ensuring profitable operations, and performing all functions necessary to provide superior customer service. This includes managing resources such as store personnel, merchandise, cash, budget, and facilities. The Assistant Store Manager assumes supervisory responsibilities in the Manager's absence.

ESSENTIAL JOB FUNCTIONS/KEY ACCOUNTABILITIES

Sales

In partnership with the Store Manager, ensure the store meets or exceeds weekly, monthly, and annual sales budgets, contributing to the company's overall success.

• Model Lindt standards and core competencies through daily activities (leadership, commitment, passion, sales focus, drive for results).
• Understand and communicate the store's sales mission effectively to staff.
• Quantify and articulate store performance metrics.
• Motivate staff, build brand commitment, and hold staff accountable to KPIs and sales opportunities.
• Identify and pursue external sales opportunities, including B2B contacts, networking events, and marketing.
• Manage inventory proactively to align stock levels with sales trends, minimizing out-of-stocks and overstocks.

Staff Development

Support the Store Manager in hiring, managing, and developing staff according to Lindt & Sprüngli standards to ensure a knowledgeable and friendly team.

• Assist in recruiting qualified candidates.
• Network proactively to find viable candidates.
• Help train staff to company standards, ensuring daily operations and sales are achieved.
• Develop staff sales techniques and product knowledge, ensuring accurate brand representation.
• Escalate issues promptly to the Store Manager and District Manager.

Operational Controls

Work with the Store Manager to ensure store compliance with operational standards.

• Inventory control and shrink management.
• Cash management, including POS, paperwork, and policies.
• Audit compliance, loss prevention, and food safety.
• Payroll and labor management.
• Adherence to store scheduling templates.
• Expense control for damages, supplies, etc.
• Follow company policies and procedures accurately and timely.

Our Core Values

• Excellence: Passion for the best and pride in our work; striving for excellence in all we do.
• Collaboration: Working together with shared purpose, valuing relationships and diversity.
• Entrepreneurship: Taking ownership, driving results, and focusing on commitments.
• Innovation: Evolving, seeking new ways to succeed, and adapting to change.
• Responsibility: Acting responsibly, respecting others, valuing diversity, and caring for the environment.