Full Time Assistant Store Manager - $750 Sign On Bonus

Lindt & Sprungli (North America) Inc.; Asheville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to support the Store Manager in achieving sales goals and ensuring operational excellence. This role involves motivating staff, managing inventory, and providing exceptional customer service. The ideal candidate will have a passion for excellence and a drive to foster a knowledgeable and friendly team. Join a company that values collaboration, innovation, and responsibility, and be part of a team that is committed to delivering the best experience to customers. If you are ready to take ownership and make a significant impact, this opportunity is perfect for you.

Qualifications

• Ability to lead and motivate a team to achieve sales targets.
• Strong understanding of inventory control and operational procedures.

Responsibilities

• Assist Store Manager in meeting sales goals and operational standards.
• Support staff development and training to ensure high customer service.

Skills

Sales Focus

Leadership

Customer Service

Inventory Management

Staff Development

Education

High School Diploma

Bachelor's Degree in Business Management (preferred)

Tools

Point of Sale (POS) Systems

Inventory Management Software

Job description

POSITION PURPOSE

The individual in this position is responsible for assisting the Store Manager with achieving and/or exceeding the store's sales plan, while ensuring profitable store operations and performing all functions necessary to provide superior customer service. This includes the appropriate control, management, and development of all resources including store personnel, merchandise, cash, budget, and facilities. The Assistant Store Manager assumes supervisory responsibility in the Manager's absence.

ESSENTIAL JOB FUNCTIONS/KEY ACCOUNTABILITIES

Sales

In partnership with the Store Manager, ensure the store meets or exceeds weekly, monthly, and annual sales budgets and consistently contributes to the company's overall achievement.

• Model Lindt standards and core competencies through everyday activities (leadership, commitment, passion, sales focus, drive for results, etc.).
• Demonstrate a comprehensive understanding of the store's sales mission and communicate it effectively to staff.
• Quantifiably articulate overall store metrics and performance.
• Motivate staff, build brand commitment, and hold staff accountable to meeting internal KPIs and external sales opportunities.
• Identify and capture external sales opportunities, including business-to-business contacts, networking events, and marketing opportunities.
• Manage inventory levels proactively based on store trends to align stock with sales demands, minimizing out-of-stocks, overstocks, and dated products.

Staff Development

Support the Store Manager with hiring, managing, and developing store personnel according to Lindt & Sprüngli standards to ensure a knowledgeable, friendly, and well-trained staff.

• Assist with recruiting qualified individuals for open positions.
• Network proactively to find viable candidates.
• Help train staff to company standards, ensuring daily operations and sales goals are met.
• Train and develop staff sales techniques, ensuring product knowledge and brand representation.
• Escalate issues to the Store Manager and District Manager promptly.

Operational Controls

Partner with the Store Manager to ensure store compliance with company standards for operational controls.

• Inventory control and shrink management.
• Cash management, POS, paperwork, logs, policies, and procedures.
• Audit compliance, loss prevention, and food safety.
• Payroll and labor management.
• Adherence to store scheduling templates.
• Expense control, including damages and supplies.
• Follow company directives and policies promptly and accurately.

Our Core Values

• Excellence — We have a passion for the best and pride in our work, aspiring for excellence in everything.
• Collaboration — We work together locally and globally, valuing relationships and each other.
• Entrepreneurship — We take ownership to drive results and focus on impactful actions.
• Innovation — We continually evolve, seeking new ways to succeed and adapt to change.
• Responsibility — We act responsibly, respecting others, valuing diversity, and caring for the environment to ensure sustainability.