The Assistant Store Manager plays a pivotal role in driving sales and fostering a delightful customer experience within our retail stores. This individual will contribute to the formulation of a robust store strategy, aligning the team with our corporate values and mission. In addition to overseeing operational tasks such as opening/closing procedures, inventory management, and visual merchandising, the ASM will serve as a key collaborator in accomplishing store objectives and nurturing team development. The ASM is expected to exemplify effective sales techniques, leading by example across all facets of the role. This role will be expected to work 32-40 hours per week, as business needs change.
Responsibilities:
- Exceed personal and store sales goals, setting a benchmark for the team and facilitating the development of sales skills among team members.
- Devise and implement sales strategies to optimize revenue, ensuring an outstanding customer experience and upholding key performance indicators.
- Capture and manage client information comprehensively, including phone numbers, email addresses, and physical addresses.
- Demonstrate adept problem-solving skills by quickly identifying customer needs and addressing objections, if raised.
- Showcase a thorough understanding of store merchandise, pricing models, and familiarity with the sales floor and stockroom layout.
- Ensure the store maintains high standards of housekeeping and visual merchandising.
- Utilize proficiency in various computer systems and applications, including POS, CRM systems, and inventory management tools.
- Enforce the store's inventory security measures by adhering to the company’s loss prevention program.
- Adhere to all operational policies and procedures outlined by the store.
- Assist the Store Manager in coaching and mentoring employees to enhance their performance.
- Collaborate with the Store Manager in the recruitment and onboarding of new employees.
Qualifications:
- Prior retail management experience, ideally with 1+ years in Assistant Manager responsibilities.
- A results-oriented individual with a strong sales focus, capable of leading and coaching team members towards success.
- Possess a positive, high-energy, friendly, and engaging personality; willing to initiate customer interactions.
- Strong verbal and written communication skills for effective interactions with customers and partners.
- Proficient with technology, including POS systems, Microsoft Word, Excel, and email.
- Ability to lift, carry, or move objects weighing up to 40 pounds and comfortable using ladders or stairs.
- Demonstrated proficiency in coaching and mentoring employees, fostering a collaborative team environment.
Benefits:
- Comprehensive medical, vision, and dental benefits.
- Generous Paid Time Off (PTO) for personal and vacation days.
- Sick Day allowance for health needs.
- Attractive discounts on products.
- Employee Wellness programs to promote work-life balance.
- Monthly Bonus incentives for outstanding performance.
- Two weekends off each month for better work-life balance.
- Access to 401(K), FSA, and pre-tax commuter benefits.
"Native American preference is provided to any applicant who is an enrolled member of a federally recognized tribe. Please self-identify by attaching a resume with a self-identifying statement."