Full Time Assistant Manager - North Point Mall

Build-A-Bear Workshop - Canada; Alpharetta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Assistant Workshop Manager to support store operations and enhance guest experiences. This role is pivotal in driving sales and fostering a positive environment for both guests and associates. You will lead a dedicated team, ensuring operational excellence while implementing effective sales strategies. If you thrive in a dynamic retail setting and possess a passion for customer service, this opportunity offers a chance to make a significant impact in a fun and engaging atmosphere. Join a team that values creativity, teamwork, and a commitment to exceptional service.

Qualifications

• 2+ years of store management experience in a customer-centric business.
• High school diploma required; associate's preferred.

Responsibilities

• Lead and inspire the team to drive sales and ensure guest satisfaction.
• Oversee inventory management and maintain operational efficiencies.

Skills

Team Leadership

Sales Strategy Implementation

Customer Service

Inventory Management

Operational Efficiency

Education

High School Diploma

Associate’s Degree in Business or Management

Job description

As an Assistant Workshop Manager at Build-A-Bear, you will support the store manager in all aspects of store operations, ensuring excellent guest service, efficient staff management, and effective execution of sales and marketing strategies. This role is vital in driving the store's success while maintaining a positive experience for guests and associates.

Responsibilities:

• Lead and inspire your team during scheduled shifts, provide guidance, support, and feedback to ensure each team member performs at their best.
• Drive sales by implementing effective strategies, motivating the team, and providing exceptional guest service to meet or exceed sales targets.
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
• Lead team to maintain operational efficiencies and adherence to store safety policies and procedures.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that delivers exceptional guest service.

Required Qualifications:

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• High school diploma.

Preferred Qualifications:

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• Associate’s (or higher) degree in business, management, or a related field.

Behavioral Traits for Success:

• Thrives in a “How Can I Help” environment.
• Able to balance creativity and fun with dependability.
• Connects with others to inspire results.
• Exercises good judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Unites teams to deliver strong results.
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure.
• Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups.
• Maintains a positive outlook despite challenging circumstances.

Working Environment:

• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day.
• Work environments include indoor/outdoor malls, strip centers, and other retail locations.
• Ability to work a typical retail schedule including days, evenings, weekends, and holidays.
• Lift > 25 pounds.

Your Performance Will Be Measured On:

• Decision-making, judgment, and execution.
• Consistently meeting financial objectives.
• Ability to create an Experience First culture for guests and associates.
• Talent management.
• Consistent execution of operational standards.
• Ability to foster team collaboration, communication, and performance.
• Stakeholder feedback.

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.