Full-Time Assistant Manager

Cinemark USA, Inc.; Orlando (FL); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking an Assistant Manager to help oversee theatre operations, ensure policies are followed, and maintain high operational standards across all departments.

You will be cross trained to support every team and act as a key trainer to staff while reporting to the General Manager. The role offers growth through the Management Accreditation Program, requires a minimum of 18 years old, a high school diploma, flexible hours, and a strong commitment to guest service, teamwork,

Qualifications

• Must be at least 18 years old.
• High School diploma or GED required.
• Completion of Cinemark's Management Accreditation Program courses.
• Basic food handling training and any required local/state certification.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Excellent guest service and cash handling skills.
• Strong interpersonal and communication skills.
• Ability to work in a team and follow directions.
• Resolves conflicts with a sense of urgency.

Responsibilities

• Follows the direction of the General Manager.
• Supports General Manager’s decisions in communication with staff.
• Works in all theatre departments.
• Trains and coaches team members.
• Assists in preparing administrative and special reports.
• Observes theatre building and equipment condition.
• Reports maintenance needs to the General Manager.
• Ensures dress code is followed.
• Interacts with guests to provide superior service.
• Enforces Cinemark policies with staff.
• Reports employee relations issues per protocol.
• Maintains high work ethic and conduct.
• Performs other duties as assigned.

Skills

Customer service

Team leadership

Communication

Time management

Training others

English proficiency

Attendance reliability

Interpersonal skills

Follow directions

Education

High School Diploma or GED

Job description

Apply in ~60 SecondsJoin Our Team:A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.Role Summary:Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards are achieved. They are cross trained in all departments to support where needed, and to provide inspirational training to all Employees. The Assistant Manager can become a Senior Assistant Manager followed by Theatre Manager or General Manager after finishing the Management Accreditation Program and working for a minimum of six months.Responsibilities:The essential duties and responsibilities of an Assistant Manager include, but are not limited to, the following:Follows the direction of the General ManagerSupports General Manager’s decisions in communication with the staffResponsible for working in all departments and all theatre job functionsTrains and coaches Team Members in their specific job functionsAssists in the preparation of administrative and special reports for the General ManagerObserves and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment conditionReports the need for building, property, and equipment repairs to General ManagerEnsures that theatre Team Members follow the dress codeInteracts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer serviceLearns and follows the policies and procedures as established in Cinemark’s Guidelines. Enforces these with all Team Members fairly and consistentlyReports all Employee relations issues to the General Manager (In the absence of the GM, management should report Employee relations issues to www.convercent.com)All management members must follow the Employee Relations Reporting ProtocolAll management members are held at a high work ethic standard and code of conductConsistently identifies and sanitizes Employee and Gust high-contactProperly utilizes Personal Protective Equipment while completing position-specific tasksAdapts to the frequency and scope of required cleaning tasksProperly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)Performs other work-related duties as assignedRequirements:Must be at least 18 years of ageHigh School or G.E.D. graduate preferredCompletion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation ProgramCompletes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where requiredManagement members who work with alcohol are required to complete a Safe Alcohol Service training programAvailability to work flexible hours which include evenings, weekends, and holidaysRequires regular and consistent attendanceHas an energetic and friendly attitude during each shiftProvides excellent Guest serviceAccurate cash handling and basic math skillsInterpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend EnglishAbility to work in a team environment and independentlyAbility to take and follow directionResponds with a sense of urgencyExcellent time management, organizational skills, and attention to detailAbility to train and lead othersMust be able to resolve conflictPhysical and Environmental Requirements:Frequent bending, kneeling, and lifting up to 50 lbs.Frequent standing, walking and reaching around the theater.Noise level may be moderate to high at times.Be able to work in a standing position for extended periods of time.Benefits Available:At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.Employee Discount401(k) Matching*Growth OpportunitiesEducation Assistance*Health Benefits*Parental Leave*Paid Time Off*Daily Pay*Free Movies*Benefits may vary by career category, so be sure to check the specific details on our career site.DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.Cinemark is an Equal Opportunity EmployerPay Range: 17.50 - 21.25