Full-Time Assistant Manager

Cinemark USA, Inc.; Summit Township (PA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

401(k) Matching

Health Benefits

Paid Time Off

Free Movies

Job summary

Cinemark USA, Inc. is hiring an Assistant Manager to support theatre operations, uphold policies, and ensure top-tier guest service.

You will be cross-trained across departments, coach team members, and assist in administrative reporting for the General Manager. Qualified candidates will have a high school diploma or GED, completion of Cinemark's Management Accreditation Program, and availability for flexible hours including evenings, weekends, and holidays.

Qualifications

• Requires high school diploma or GED; completion of Cinemark’s Management Accreditation Program preferred.
• Ability to lead and train team members, coach performance, and maintain strong guest service.
• Flexible schedule including evenings, weekends, and holidays; strong communication and time management skills.

Responsibilities

• Assist in overall theatre operations and uphold policies and procedures.
• Cross-train in all departments to support operations and training.
• Train and coach team members in their specific roles and maintain customer service standards.
• Prepare administrative and special reports for the General Manager.
• Ensure safety, dress code, cash handling, and compliance with Cinemark guidelines.

Skills

Customer service

Team leadership

Communication

Time management

Training others

Education

High School Diploma or GED

Management Accreditation Program

Job description

Apply in ~60 SecondsJoin Our Team:A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.Role Summary:Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards are achieved. They are cross trained in all departments to support where needed, and to provide inspirational training to all Employees. The Assistant Manager can become a Senior Assistant Manager followed by Theatre Manager or General Manager after finishing the Management Accreditation Program and working for a minimum of six months.Responsibilities:The essential duties and responsibilities of an Assistant Manager include, but are not limited to, the following:Follows the direction of the General ManagerSupports General Manager’s decisions in communication with the staffResponsible for working in all departments and all theatre job functionsTrains and coaches Team Members in their specific job functionsAssists in the preparation of administrative and special reports for the General ManagerObserves and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment conditionReports the need for building, property, and equipment repairs to General ManagerEnsures that theatre Team Members follow the dress codeInteracts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer serviceLearns and follows the policies and procedures as established in Cinemark’s Guidelines. Enforces these with all Team Members fairly and consistentlyReports all Employee relations issues to the General Manager (In the absence of the GM, management should report Employee relations issues to www.convercent.com)All management members must follow the Employee Relations Reporting ProtocolAll management members are held at a high work ethic standard and code of conductConsistently identifies and sanitizes Employee and Gust high-contactProperly utilizes Personal Protective Equipment while completing position-specific tasksAdapts to the frequency and scope of required cleaning tasksProperly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)Performs other work-related duties as assignedRequirements:Must be at least 18 years of ageHigh School or G.E.D. graduate preferredCompletion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation ProgramCompletes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where requiredManagement members who work with alcohol are required to complete a Safe Alcohol Service training programAvailability to work flexible hours which include evenings, weekends, and holidaysRequires regular and consistent attendanceHas an energetic and friendly attitude during each shiftProvides excellent Guest serviceAccurate cash handling and basic math skillsInterpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend EnglishAbility to work in a team environment and independentlyAbility to take and follow directionResponds with a sense of urgencyExcellent time management, organizational skills, and attention to detailAbility to train and lead othersMust be able to resolve conflictPhysical and Environmental Requirements:Frequent bending, kneeling, and lifting up to 50 lbs.Frequent standing, walking and reaching around the theater.Noise level may be moderate to high at times.Be able to work in a standing position for extended periods of time.Benefits Available:At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.Employee Discount401(k) Matching*Growth OpportunitiesEducation Assistance*Health Benefits*Parental Leave*Paid Time Off*Daily Pay*Free Movies**Benefits may vary by career category, so be sure to check the specific details on our career site.DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.Cinemark is an Equal Opportunity EmployerPay Range: 15.00 - 16.15