Full time assistant manager

PacSun; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A day in the life, what you’ll be doing: Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience.

You will lead by example, uphold store standards, coach staff, and help maximize sales while maintaining safety and compliance with company policies.

Responsibilities

• Assist Store Manager in leading a customer focused, sales driven, profitable and productive store.
• Manage and coach associates to deliver an engaging customer experience.
• Maintain store cleanliness and organization to promote safety and efficiency.
• Ensure visual standards and company directives are followed across the store.
• Support and oversee operational tasks during non-peak periods as needed.

Job description

The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures.

A day in the life, what you’ll be doing:

Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience

Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate

Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience

Shares feedback from customers with the leadership team to improve the overall customer experience

Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)

Delivers an engaging, positive and authentic customer experience with all customers

Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience

Holds self and others responsible for the accomplishment of all operational tasks

Coaches and provides feedback on Sales Associate's performance

Supports associate engagement by recognizing and rewarding outstanding performance

Provides direction to associates to ensure understanding of company directives and standards

Prioritizes and delegates tasks to meet all operational needs

Supports and executes visual directives and maintains visual standards set by the company

Drives efficiency in all operational store processes

Maintains merchandise flow, filling and presentation standards throughout the store and stockroom

Maintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience

Ensures all store associates follow all policies, procedures and all Safety Program practices

Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends

Inspires and motivates others by consistently exhibiting core value behaviors

Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends