Full-Time Assistant Center Manager

The UPS Store Henderson Square Shopping Center #6652; Henderson Park (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading retail location, The UPS Store, is seeking an Assistant Center Manager to assist in daily operations. This role includes managing personnel, optimizing customer service, and ensuring efficient financial operations. Ideal candidates possess strong leadership skills, a high school diploma, and retail supervisory experience.

Qualifications

• High school diploma required.
• One year of supervisory experience in logistics or retail preferred.
• Strong computer skills, including Microsoft Office and Adobe Suites.

Responsibilities

• Helps manage personnel recruitment, training, and coaching associates.
• Monitors customer service delivery and satisfaction.
• Oversees store financials and preparations of reports.

Skills

Strong customer service skills

Supervisory skills

Outstanding phone skills

Education

High school diploma

Advanced education degree, coursework, or tech school

Tools

Microsoft Office

Adobe Suites

Job description

The Assistant Center Manager helps the Center Manager run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a high school diploma or college coursework or a degree preferred, one year of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the Center Manager attain defined targets. He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.

RESPONSIBILITIES

• Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financials and prepare/provide reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities