Full-Service Hotel - Guest Service Associate (Valet/Bell)

Atrium Hospitality; Southfield (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

PTO & vacation

Discounts

DailyPay

Tuition reimbursement

Job summary

Atrium Hospitality’s Southfield Westin in Southfield, MI is hiring for a full-time front desk/guest services role. You will greet guests, assist with luggage, escort to rooms, and help with valet or transportation needs.

This position emphasizes a warm, professional demeanor, clear communication, and physical stamina to lift luggage and stand for long periods. Flexible availability is required to meet guest needs.

Qualifications

• Guest service experience preferred; ability to create a warm, welcoming first impression.
• Friendly, professional demeanor and customer-focused approach.
• Clear and courteous communication with guests and teammates.
• Must be physically capable to lift luggage and stand/walk for extended periods.
• Willingness to work flexible shifts to meet guest needs.

Responsibilities

• Greet guests with warmth and help with luggage during check-in and check-out.
• Escort guests to their rooms and explain hotel features and amenities.
• Run errands for guests, deliver packages, and assist with valet or transportation needs.
• Keep lobby and front drive clean, organized, and guest-ready.
• Assist with storing luggage, managing lost & found, and responding to guest requests.

Skills

Guest service experience

Friendly attitude

Communication skills

Physically capable

Flexible availability

Job description

Hotel : Southfield Westin 1500 Town Center Southfield, MI 48075 Full time Compensation Range : $15.00 to $16.00

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!


• Invest in Your Future – 401(k) plan with company match.


• Comprehensive Health Coverage – Medical, dental, and vision insurance options.


• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations


• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.


• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Greet guests with warmth and help with luggage during check-in and check-out.


• Escort guests to their rooms and explain hotel features and amenities.


• Run errands for guests, deliver packages, and assist with valet or transportation needs.


• Keep lobby and front drive clean, organized, and guest-ready.


• Assist with storing luggage, managing lost & found, and responding to guest requests.

What We Are Looking For

• Guest service experience preferred – You know how to create a warm, welcoming first impression.


• Friendly, professional attitude – Because kindness is always in style.


• Good communication skills – Clear, courteous, and helpful with every guest interaction.


• Physically ready – Able to lift luggage, stand, and walk for most of your shift.


• Flexible availability – Guests arrive at all hours, and you’re ready to roll with it.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy