Full Life Care - Client Intake Supervisor

Transforming Age Associates; Seattle (WA); Presencial; USD 29.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vision insurance

Dental insurance

401(k) with employer match

Generous PTO

Descripción de la vacante

Full Life Care is seeking a Client Intake Supervisor in Seattle to lead the intake team, coordinate referrals, and manage onboarding for new clients. You will ensure smooth handoffs to Home Care Supervisors and collaborate with leadership to meet program goals.

The role runs Monday–Friday, 8:30 AM–5:00 PM, with competitive benefits including medical, vision, dental, 401(k) match up to 4%, generous PTO, and more. A valid driver’s license is required.

Formación

• Associate degree or equivalent in social services or related field.
• Minimum one year of supervisory experience.
• Experience in health or social service setting preferred.
• Excellent written and verbal English communication.
• Valid driver's license and automobile insurance verification.
• Background check and pre-employment screenings required.

Responsabilidades

• Coordinate, handle, and request new client referrals from local and state authorizers; respond to inquiries.
• Coordinate and complete new client initial assessments and onboarding.
• Schedule ongoing in-home caregiving services and transfer to a Home Care Supervisor.
• Supervise delivery of home care services; provide feedback and participate in improvement plans.
• Collaborate with leadership to meet program goals and staffing needs.
• Participate in Home Care Aide recruiting events and orientation.
• Answer and refer telephone calls and emails; perform other duties as assigned.

Conocimientos

Supervisory experience

Communication skills

English fluency

Driver's license

Background checks

Educación

Associate of Arts degree or equivalent

Descripción del empleo

Location

FLC Beacon Hill
1625 South Columbian Way
Seattle WA 98108

Full Life Care is a not-for-profit organization, incorporated in 1980. From the beginning, we have been dedicated to improving the quality of life for adults and their caregivers. We help adults of all ages with chronic illnesses and physical or developmental disabilities regardless of their income.

We have an amazing opportunity for a Full Life Care - Client Intake Supervisor to join our team!

This role pays $25.24/hr, with a targeted bonus/incentive bonus structure in addition! We offer great benefits including Medical, Vision, Dental, 401(k) with immediate match of up to 4%, generous PTO, and so much more! In addition, The schedule is M-F 8:30 AM to 5:00 PM, no weekends!

Our Client Intake Supervisors

• Coordinate, handle, and request new client referrals from local and state authorizers; Utilize the AAA referral system to identify prospective new clients; Respond to direct prospective client inquiries
• Coordinate and complete the new client initial assessment and onboarding, including initial client screenings, in person visits, and other assessments.
• Schedule ongoing in-home caregiving services with each new client, and prepare to transfer staffed new clients to a Home Care Supervisor.
• Supervise the delivery of home care services to new clients by the direct service home care staff; Provide feedback, and if necessary, participate in performance improvement planning.
• Collaborate with the Home Care Supervisory and Leadership teams to determine strategies to meet program goals, prepare for warm client handoffs, and support new caregiver staffing endeavors.
• When applicable, participate in Home Care Aide recruiting events, interviews, and new hire orientation.
• Answer and refer telephone calls and emails as needed.
• Perform other duties as assigned.

What you need to succeed

• Associate of Arts degree in social services, home economics, or related field; or the equivalent combination of education relevant experience.
• A minimum of one year of Supervisory experience.
• Experience in a health or social service setting is preferred.
• Must have excellent written and verbal communication skills in English
• Valid driver's license and automobile insurance verification.
• Completion of a background check, drug screen. Other pre-employment screenings may include physical, TB test, and fingerprinting per state/local guidelines.

Physical Requirements Include

• Must be able to lift 25lbs and support client's mobility.