Full Life Care - Client Intake Supervisor

LE0024 Transforming Age Associates, LLC; Washington; On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) with 4% match

Generous PTO

Job summary

Full Life Care in Seattle, WA is seeking a Client Intake Supervisor to oversee new client referrals, assessments, onboarding and scheduling of in-home caregiving services. This is a weekday M-F role with a 8:30 AM to 5:00 PM schedule and a compensation of $25.24 per hour, plus a targeted bonus structure.

The organization offers benefits including medical, vision, dental, and a 401(k) match up to 4%, along with generous PTO.

Qualifications

• Associate degree or equivalent education in social services or related field.
• Minimum of one year supervisory experience.
• Experience in a health or social service setting preferred.

Responsibilities

• Coordinate and request new client referrals from local and state authorizers.
• Onboard new clients, complete initial assessments and screenings.
• Schedule in-home caregiving services and transfer to Home Care Supervisor.
• Oversee home care service delivery and assist in performance improvement.
• Collaborate with leadership to meet program goals and staff recruitment events.
• Participate in Home Care Aide recruiting events, interviews, and new hire orientation.
• Answer calls and emails; perform other duties as assigned.

Skills

Supervisory experience

Written and verbal communication

Health or social services experience

Driver's license

Education

Associate degree in social services or related field

Tools

AAA referral system

Job description

Location: FLC Beacon Hill 1625 South Columbian Way Seattle WA 98108

Full Life Care is a not-for-profit organization, incorporated in 1980.

From the beginning, we have been dedicated to improving the quality of life for adults and their caregivers.

We help adults of all ages with chronic illnesses and physical or developmental disabilities regardless of their income.

We have an amazing opportunity for a Full Life Care - Client Intake Supervisor to join our team!

This role pays $25.24/hr, with a targeted bonus/incentive bonus structure in addition!

We offer great benefits including Medical, Vision, Dental, 401(k) with immediate match of up to 4%, generous PTO, and so much more!

In addition, The schedule is M-F 8:30 AM to 5:00 PM, no weekends!

Our Client Intake Supervisors:

• Coordinate, handle, and request new client referrals from local and state authorizers;
• Utilize the AAA referral system to identify prospective new clients;
• Respond to direct prospective client inquiries Coordinate and complete the new client initial assessment and onboarding, including initial client screenings, in person visits, and other assessments.
• Schedule ongoing in-home caregiving services with each new client, and prepare to transfer staffed new clients to a Home Care Supervisor.
• Supervise the delivery of home care services to new clients by the direct service home care staff; Provide feedback, and if necessary, participate in performance improvement planning.
• Collaborate with the Home Care Supervisory and Leadership teams to determine strategies to meet program goals, prepare for warm client handoffs, and support new caregiver staffing endeavors.
• When applicable, participate in Home Care Aide recruiting events, interviews, and new hire orientation.
• Answer and refer telephone calls and emails as needed.
• Perform other duties as assigned.

What you need to succeed:

• Associate of Arts degree in social services, home economics, or related field; or the equivalent combination of education relevant experience.
• A minimum of one year of Supervisory experience.
• Experience in a health or social service setting is preferred.
• Must have excellent written and verbal communication skills in English.
• Valid driver’s license and automobile insurance verification.
• Completion of a background check, drug screen.
• Other pre-employment screenings may include physical, TB test, and fingerprinting per state/local guidelines.

Physical Requirements Include: Must be able to lift 25lbs and support client’s mobility.

Transforming Age is a leading nonprofit organization committed to improving the lives of older adults by integrating housing, community services, technology, philanthropy, and partnerships.