Fulfilment Operations Manager I (Outbound)

Ingka External; East Palo Alto (CA); On-site; USD 89,000 - 128,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay earned wages

Parental leave

Retirement plan

Co‑worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth visits

Dental and vision plans

Medical and Rx plans

Job summary

IKEA in East Palo Alto, CA, is seeking a Fulfilment Operations Manager to lead daily end-to-end goods flow and develop the operations team.

You will drive safe, cost-efficient processes across inbound, replenishment, warehousing, order fulfillment and outbound, while ensuring product availability and exceptional customer service.

This permanent role offers 40 hours per week with shift flexibility, and a comprehensive benefits package.

Responsibilities

• Lead and secure an efficient, high‑quality goods flow across inbound, replenishment, warehousing, order fulfillment, and outbound operations.
• Maintain and optimize a living capacity plan that ensures strong product availability, accurate replenishment, and timely customer order fulfillment.
• Implement operational improvements, new technologies, and modern ways of working to enhance efficiency and elevate both the customer and co‑worker experience.
• Collaborate closely with Fulfilment Integration, Unit Management, support functions, and external transport/service providers to secure cost‑effective end‑to‑end fulfilment.
• Strengthen communication with inbound and outbound transport planning teams to optimize delivery performance and goods availability.
• Ensure all fulfilment operations comply with IKEA standards, the IKEA Code of Conduct, and local laws related to health, safety, security, and environmental regulations.
• Lead and support the implementation of the Customer Fulfilment Sustainability agenda, taking actions to reduce environmental impact and enable long‑term sustainable profitability.
• Contribute to development and execution of local business and logistics action plans, aligning operational goals with broader unit strategies.
• Lead, coach, develop, and inspire a high‑performing Fulfilment Operations team, driving competence development, performance culture, and succession planning.
• Foster an inclusive, values‑driven, and safe work environment that embraces diversity, ensures well‑being, and strengthens the IKEA culture.

Job description

Why we will love you

Lead the end-to-end daily running fulfilment unit operations. Lead, coach and develop the operational teams, as well as ensure performance with high quality at lowest possible costs and the customer in focus, keeping an everyday safe, sustainable and healthy work environment in mind.

What you'll be doing day to day

The Fulfilment Operations Manager contributes to a seamless customer experience by securing a safe, efficient, and customer‑centric goods flow process that enables exceptional product availability and order fulfillment at the lowest possible cost. This role leads daily fulfilment operations, drives continuous improvement, and strengthens partnerships that support long‑term sustainable business growth.

• Lead and secure an efficient, high‑quality goods flow process across inbound, replenishment, warehousing, order fulfillment, and outbound operations.
• Maintain and optimize a living capacity plan that ensures strong product availability, accurate replenishment, and timely customer order fulfillment.
• Implement operational improvements, new technologies, and modern ways of working to enhance efficiency and elevate both the customer and co‑worker experience.
• Collaborate closely with Fulfilment Integration, Unit Management, support functions, and external transport/service providers to secure cost‑effective end‑to‑end fulfilment.
• Strengthen communication with inbound and outbound transport planning teams to optimize delivery performance and goods availability.
• Ensure all fulfilment operations comply with IKEA standards, the IKEA Code of Conduct, and local laws related to health, safety, security, and environmental regulations.
• Lead and support the implementation of the Customer Fulfilment Sustainability agenda, taking actions to reduce environmental impact and enable long‑term sustainable profitability.
• Contribute to the development and execution of local business and logistics action plans, aligning operational goals with broader unit strategies.
• Lead, coach, develop, and inspire a high‑performing Fulfilment Operations team, driving competence development, performance culture, and succession planning.
• Foster an inclusive, values‑driven, and safe work environment that embraces diversity, ensures well‑being, and strengthens the IKEA culture.

Together as a Team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

JOB TYPE – Permanent

HOURS - 40 hours per week /Benefits Eligible

SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance

The pay range for this role is $89,487 - $128,414

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and drug test as a condition for this role.

The anticipated posting closing date is on or around 11/18/26

Qualifications

• University degree and 3 years of related experience, or minimum 7 years of related experience
• Minimum 2 years of managerial experience