Fulfillment Team Lead — Certified Forklift & Order Picker

Lowe's Companies, Inc.; Grand Junction (CO); On-site; USD 21,000 - 23,000; Full time

Job summary

Lowe’s Companies, Inc. in Grand Junction, CO is seeking a Fulfillment Associate to support efficient order picking, staging, and delivery across multiple order types.

You will respond to customer questions, maintain inventory accuracy, and operate powered equipment per safety standards. The role requires at least a high school diploma or GED, strong retail customer service experience, and forklift/Order Picker certification (or willingness to obtain).

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• 6 months of experience using a computer (inputting, accessing, modifying, or outputting information).
• 1 year of retail experience providing customer service, including greeting, answering phones, building relationships, and thanking customers.

Responsibilities

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged; resolve escalated issues quickly.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas remain safe, organized, and compliant by daily checks and safety standards.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck).
• Assist with scheduling and communication of fulfillment priorities with leadership and MOD.

Skills

Customer service

Retail operations

Computer usage

Supervisory experience

Education

High school diploma or GED

Tools

Smartphones

Tablets

Job description

Lowe’s Companies, Inc. in Grand Junction, CO is seeking a Fulfillment Associate to support efficient order picking, staging, and delivery across multiple order types.

You will respond to customer questions, maintain inventory accuracy, and operate powered equipment per safety standards. The role requires at least a high school diploma or GED, strong retail customer service experience, and forklift/Order Picker certification (or willingness to obtain).