Fulfillment Team Lead

Socket.dev; Raleigh (NC); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Career development opportunities

Employee assistance program

Relocation package

Job summary

Millennium Print Group, based in Raleigh, NC, seeks a Fulfillment Team Lead to oversee daily shipping, receiving, and warehouse operations. This hands-on leadership role drives accuracy, efficiency, and safe, timely customer shipments worldwide.

You will lead a team, coach staff, ensure material receipt accuracy, and collaborate with management to resolve issues while maintaining quality standards and compliance with safety procedures.

Qualifications

• Leads daily fulfillment, shipping, receiving and warehouse activities.
• Strong leadership and team development required.
• Experience in logistics/manufacturing/shipping environments preferred.

Responsibilities

• Lead daily shipping, receiving, fulfillment, and warehouse operations.
• Provide guidance, coaching, and support to team members.
• Ensure incoming materials are inspected and received accurately.
• Verify outbound shipments meet customer specs and delivery requirements.
• Monitor workflow and identify efficiency improvements.
• Collaborate with supervision to resolve issues.
• Assist with scheduling, attendance tracking, and reporting.
• Support training and onboarding of staff.
• Maintain records and documentation.
• Promote safety and quality compliance.
• Support continuous improvement initiatives.

Skills

Leadership

Communication

Problem-solving

Customer focus

MS Office

Warehouse systems

Multi-priority

Bilingual EN/ES

Math basics

Education

High School Diploma or equivalent

Job description

Join the Leader in Trading Card Manufacturing

At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.

Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.

Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.

Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.

Fulfillment Team Lead

Join Millennium Print Group as a Fulfillment Team Lead!

We're looking for a Fulfillment Team Lead to join our team. If you're passionate about logistics, warehouse operations, shipping and receiving, team leadership, and operational excellence, this is your opportunity to support the delivery of world-class trading card products enjoyed by fans around the globe.

Location: Raleigh, NC Schedule: Full-Time | Onsite FLSA Status: Hourly Non-Exempt Pay & Benefits: Competitive hourly compensation + comprehensive benefits package

Summary

The Fulfillment Team Lead is responsible for leading daily fulfillment, shipping, receiving, and warehouse activities while ensuring products and materials are processed accurately, efficiently, and safely.

This hands-on leadership role supports operational success by coordinating team activities, maintaining quality and safety standards, improving efficiencies, and ensuring customer shipments are completed on time and according to specifications.

What You’ll Do

• Lead daily shipping, receiving, fulfillment, and warehouse operations.
• Provide guidance, coaching, and support to fulfillment team members.
• Ensure incoming materials are inspected and received accurately.
• Verify outbound shipments meet customer specifications and delivery requirements.
• Monitor workflow and identify opportunities to improve efficiency and productivity.
• Collaborate with Supervisors and Management to resolve operational issues.
• Assist with scheduling, attendance tracking, staffing adjustments, and department reporting.
• Support employee training, onboarding, and development activities.
• Maintain accurate records and operational documentation.
• Promote compliance with safety standards, quality requirements, and company procedures.
• Ensure security protocols are followed within assigned work areas.
• Support continuous improvement initiatives that enhance operational performance.

What You’ll Bring

Education & Experience

• High School Diploma or equivalent required.
• 4+ years of experience in fulfillment, logistics, warehouse operations, manufacturing, shipping/receiving, or distribution.
• Previous leadership or Lead experience preferred.
• Experience in an ISO-regulated environment is a plus.

Skills & Abilities

• Strong leadership and team development skills.
• Excellent communication and organizational abilities.
• Strong problem-solving and decision-making skills.
• Customer-focused mindset with strong attention to detail.
• Proficiency with Microsoft Office applications and warehouse or inventory systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer and reporting skills.
• Bilingual English/Spanish skills are a plus.
• Basic mathematics proficiency.

How You Will Be Successful

Passion for Cards

Help ensure products are delivered accurately and on time to customers around the world.

Dedicated to Quality and Safety

Champion operational excellence through accuracy, safety, and compliance.

Building Relationships

Work closely with warehouse teams, operations leadership, and business partners to deliver results.

Integrity and Respect

Lead with professionalism, accountability, and a commitment to excellence.

Challenging the Expected

Continuously seek opportunities to improve efficiency, customer service, and fulfillment performance.

Why Join MPG?

Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive compensation, comprehensive benefits, career development opportunities, and the chance to work on products enjoyed by millions of fans worldwide.

Benefits Include

• Competitive Compensation
• Medical, Dental, and Vision Coverage
• 401(k) with Company Match
• Paid Time Off and Holidays
• Career Development Opportunities
• Employee Assistance Program
• Wellness Programs

What to Expect

MPG offers a leading-edge compensation package which includes the following:

• A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
• 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
• 401(k) Plan with up to a 6% (dollar for dollar) Employer match
• Health Savings/Flexible Spending Account options
• Paid time off, including 10 company-paid holidays, plus 1 floating holiday
• Employee Assistance Program
• Comprehensive relocation package available for qualified candidates
• And, much more!

Millennium Print Group is an Equal Opportunity Employer

The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.