Fulfillment Supervisor - Onsite - West Sacramento, CA

Gainwell Technologies; West Sacramento, Northern (CA, KY); Hybrid; USD 59,000 - 85,000; Full time

Benefits offered by this job

Generous, flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking an experienced Fulfillment Supervisor to support operations for California’s Medi-Cal program at our West Sacramento office. You will lead day-to-day fulfillment and mailroom operations, ensuring timely, accurate, and secure processing, distribution, and tracking of mail and fulfillment materials.

You will supervise employees, monitor productivity and SLAs, maintain inventory and equipment, coordinate with vendors and internal partners, and drive process

Qualifications

• Three or more years of experience in fulfillment, mailroom operations, logistics, or a related environment.
• Three or more years of supervisory or leadership experience.
• Experience managing a high-volume production or operational environment with established productivity, quality, turnaround-time, or SLA expectations.
• Knowledge of mail processing, shipping procedures, fulfillment operations, inventory management, and package tracking systems.
• Experience working with external vendors, suppliers, or outsourced services and coordinating operational requirements.
• Strong organizational, analytical, problem-solving, and communication skills with proficiency in Microsoft Office applications and business or CRM systems.

Responsibilities

• Lead, coach, train, and develop fulfillment and mailroom employees while monitoring performance, productivity, quality, attendance, and day-to-day workflow.
• Oversee the timely and accurate processing, distribution, and tracking of incoming and outgoing mail, packages, correspondence, and fulfillment materials.
• Monitor operational performance, quality, productivity, inventory, turnaround times, and service level agreements (SLAs), addressing issues and implementing corrective actions as needed.
• Maintain inventory of fulfillment supplies, shipping materials, and equipment and coordinate equipment maintenance and repairs.
• Develop and implement operational procedures and process improvements designed to increase efficiency, accuracy, quality, and productivity.
• Partner with internal departments, customers, leadership, and external vendors to resolve operational issues, manage escalations, and support consistent service delivery.

Job description

Location: West Sacramento, CA, US, 95605-1630

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Fulfillment Supervisor to support operations for California’s Medi-Cal program at our West Sacramento office.

In this role, you will lead day-to-day fulfillment and mailroom operations, helping ensure the timely, accurate, and secure processing, distribution, and tracking of incoming and outgoing mail, packages, correspondence, and fulfillment materials.

You will supervise employees, monitor productivity and service levels, maintain inventory and equipment, coordinate with vendors and internal partners, and help ensure established quality, security, and operational requirements are consistently achieved.

Your role in our mission

• Lead, coach, train, and develop fulfillment and mailroom employees while monitoring performance, productivity, quality, attendance, and day-to-day workflow.
• Oversee the timely and accurate processing, distribution, and tracking of incoming and outgoing mail, packages, correspondence, and fulfillment materials.
• Monitor operational performance, quality, productivity, inventory, turnaround times, and service level agreements (SLAs), addressing issues and implementing corrective actions as needed.
• Maintain inventory of fulfillment supplies, shipping materials, and equipment and coordinate equipment maintenance and repairs.
• Develop and implement operational procedures and process improvements designed to increase efficiency, accuracy, quality, and productivity.
• Partner with internal departments, customers, leadership, and external vendors to resolve operational issues, manage escalations, and support consistent service delivery.

What we're looking for

• Three or more years of experience in fulfillment, mailroom operations, logistics, shipping, distribution, production operations, or a related environment.
• Three or more years of supervisory or leadership experience, including responsibility for coaching, training, workflow management, and employee performance.
• Experience managing a high-volume production or operational environment with established productivity, quality, turnaround-time, or SLA expectations.
• Knowledge of mail processing, shipping procedures, fulfillment operations, inventory management, and package tracking systems.
• Experience working with external vendors, suppliers, or outsourced services and coordinating operational requirements.
• Strong organizational, analytical, problem-solving, and communication skills with proficiency in Microsoft Office applications and business or CRM systems.

What you should expect in this role

• This is a 100% onsite position at our West Sacramento, CA office. Remote or hybrid work is not available for this role.
• You will lead employees working in a fast-paced, high-volume fulfillment and mailroom production environment.
• You will be responsible for helping the operation meet established productivity, quality, accuracy, turnaround-time, and service-level expectations.
• You will regularly interact with employees, internal departments, leadership, customers, vendors, and service providers.
• You will support inventory management, equipment maintenance, operational reporting, quality control, and continuous process improvement.
• You will handle confidential member, client, and company materials in accordance with applicable privacy, security, and organizational requirements.

This posting is being used to build a pipeline of qualified candidates for current and future opportunities.

#LI-ONSITE

#LI-MA1

The pay range for this position is $59,400 - $84,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.