Fulfillment Supervisor

Qualfon Philippines; Landisville (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

QUALFON is seeking a Department Supervisor in a second-shift capacity to support B2B and D2C order fulfillment. You will manage daily tasks, oversee attendance, provide training and quality assurance, and coordinate project start-ups and changes within a fast-paced environment.

Responsibilities include coordinating tasks, troubleshooting inventory systems, reviewing timecards, and ensuring production schedules meet client requirements with Lean practices and safety compliance.

Qualifications

• 2-3 years of warehouse or fulfillment experience required.
• Knowledge of fulfillment processes, kitting, QC, GMP and safety procedures.
• Strong reading comprehension and math skills including basic arithmetic and reconciliation.

Responsibilities

• Coordinate daily execution of tasks for the assigned team ensuring accuracy and timeliness.
• Support inventory management with BLS, RF Scanner, and pick-to-box workflows.
• Review timecards and assist attendance monitoring with the Supervisor.
• Perform project set-ups, assembly tasks, quality checks and reconciliations daily.
• Ensure timely and accurate product assembly per production schedules and client requirements.
• Maintain clean, organized, safe work area and adhere to Lean principles.
• Follow all company policies including GMP, GDP, HIPAA, Safety.

Skills

Warehouse operations

Inventory management

Lean manufacturing

Forklift operation

Tools

RF Scanner

BLS system

Handheld barcode scanner

Job description

OVERVIEW

This role will require second shift and evening availability. As the Department Supervisor, you will play a crucial role in supporting our comprehensive order fulfillment solutions department including business-to-business (B2B) and direct-to-consumer (D2C) customers. This role will report to the Supervisor and manage and assign daily tasks, support attendance monitoring, provide training, provide quality assurance and daily oversight of the assigned team. This role will also support project start-ups, changeovers, and clean-up as well as other project coordination and/or reconciliation tasks as assigned.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

RESPONSIBILITIES

• Coordinate daily execution of tasks related to the fulfillment of client orders for assigned team, ensuring accuracy and timeliness
• Knowledge and skill with inventory management systems (BLS), HRT (RF Scanner), and pick-to-box system
• Provide support expertise and troubleshooting accurate label printing and inventory management practices
• Review and manage timecards for assigned team and work with the Supervisor on attendance monitoring
• Perform project set-ups, assembly tasks, quality checks, and reconciliations daily
• Ensure timely and accurate assembly of products according to production schedules and client requirements
• Monitor and track standards and hold production staff accountable for meeting Job Standards (quality, productivity, and due date)
• Ensure a clean, organized, and safe work environment and adherence to Lean principles
• Adhere to all company policies and procedures, including but not limited to Employee Handbook, Badge Use, Attendance, GMP, GDP, HIPAA, Safety and Security Guidelines
• Other duties as assigned

QUALIFICATIONS

• 2-3 years previous experience in Warehouse or Fulfillment industry required
• Knowledge of fulfillment processes, kitting, quality control, GMP and safety procedures
• Operate power industrial trucks (PIT) such as a forklift, Cherry Picker, Hi-lo, or pallet driver, and work at heights up to 35 feet strongly preferred
• Strong reading comprehension and mathematical skills to include addition, subtraction, division, multiplication and balance reconciliation
• Highly organized with strong attention to detail
• Familiarity with inventory management and lean manufacturing principles
• Ability to work in a fast-paced and deadline-driven environment
• Strong problem-solving and decision-making abilities
• Able to maintain correct product handling and production documentation procedures
• Able to lift up to 50 lbs.
• While performing the duties of this job, the employee is frequently required to walk, talk, stand, sit, push, pull and hear. The employee is required to use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus