Fulfillment Supervisor

Dormont Manufacturing Co; Jessup (Lackawanna County); On-site; USD 45,000 - 60,000; Full time

Job summary

Dormont Manufacturing Co in Jessup is seeking a Fulfillment Supervisor to coordinate the pick, pack, and shipping of all Direct to Consumer/E-commerce orders. This role includes oversight of associates involved in the DTC process and general support for other operations.

The ideal candidate will have 2-5 years of warehouse processing experience, strong leadership skills, and familiarity with e-commerce fulfillment. Additional responsibilities include assisting in staffing and training.

Qualifications

• 2-5 years in a warehouse processing environment.
• Hourly supervisor responsibilities with a strong leadership background.
• MHE certified/trained.

Responsibilities

• Coordinate hourly labor to complete daily and weekly tasks.
• Follow up on systems processes to complete workload.
• Ensure safety protocols are maintained.

Skills

Leadership

Warehouse processing

E-commerce fulfillment

Organizational skills

Education

High school diploma or GED

Tools

RF scan guns

Warehouse management systems

Microsoft Office

FedEx Ship Manager

Adobe Acrobat

Job description

The Fulfillment Supervisor will be responsible for coordinating the pick, pack, and shipping details of all Direct to Consumer/E-commerce orders, as well as coordination of small parcel orders from the Jessup facility to support business needs. This position includes direct oversight of those associates involved in the DTC process, as well as support of other building operations as needed or directed. Assist in staffing decisions, budget preparation, and associate training.

Essential Functions

• Coordination of hourly labor to complete daily and weekly tasks and assignments within the Direct to Consumer (DTC) area.
• Follow up on systems processes to complete the required workload, including Host and WM functions.
• Communicate closely throughout the day with area and warehouse leadership on building workload and priority tasks.
• Maintain a consistent sense of urgency in directing hourly associates through clear communication.
• Respond as needed to outside calls for information and assistance from Feld Entertainment, Inc. departments.
• Perform floor tasks as needed to augment or replace hourly associate roles, including using MHE (pallet jack, swing Reach forklift, Reach forklift, Order Picker) to complete necessary order tasks and functions.
• Ensure Feld’s work processes, systems, procedures, and safety protocols are always maintained.
• Work with the building management team to ensure associate accountability is in place and issued as individual performance requires.

Job Qualifications

• High school diploma or GED.
• 2-5 years in a warehouse processing environment.
• Hourly supervisor responsibilities with a strong leadership background AND e-commerce fulfillment experience.
• Experience with warehouse and distribution technology, including RF scan guns and warehouse management systems.
• MHE certified/trained.
• Organizational skills to follow up on tasks and assignments in different stages of completion.
• Ability to walk, stand, squat, reach, and carry items that weigh up to 50 lbs. continuously.
• Ability to learn to use basic computer programs-Microsoft Office, FedEx Ship Manager, Adobe Acrobat, Manhattan WM, and I-Series/Host.

Given the touring nature of Feld Entertainment’s business, COVID vaccination is strongly encouraged for successful candidates.

Equal Opportunity Employer

Feld Entertainment is proud to be an Equal Opportunity Employer and a Drug Free Workplace. We are committed to providing an inclusive environment for our employees, customers, and partners worldwide. We celebrate diversity and encourage our profoundly talented workforce to express themselves proudly. Our successful business model requires different perspectives and voices so that we can create the incredible live shows we put on. Come join us and help us light up the world.