DC Internet Fulfillment Supervisor

Hot Topic; Riverside (CA); On-site; USD 66,000 - 72,000; Full time

Job summary

Hot Topic is looking for a Production Supervisor for their Riverside Distribution Center. This role is pivotal for overseeing the fulfillment process, ensuring efficiency, and leading a team of over 20 associates.

Responsibilities include training staff, managing daily operations, and maintaining safety standards. Ideal candidates will have supervisory experience in a warehouse setting and proficiency in warehouse management systems. The position offers a salary range of $66,000 to $72,000 per year.

Qualifications

• 2+ years experience in a fulfillment center or warehouse supervising large teams.
• Familiar with various Warehouse Management Systems.
• Ability to lead and develop staff effectively.

Responsibilities

• Oversee daily operations and performance of associates.
• Conduct training classes for team members.
• Handle customer service issues promptly.

Skills

Leadership

Communication skills

Knowledge of Warehouse Management Systems

Excel and Microsoft Word

Education

High school diploma or GED equivalent

College degree (preferred)

Tools

Warehouse Management Systems

Excel

Microsoft Word

Job description

Description

You down with e-commerce and retail fulfillment? We’re on the search for Production Supervisors for our Riverside Distribution Center. Our Internet Fulfillment Supervisors play a critical part in the online order fulfillment and continued fandom of our customers. Our Retail Supervisors play a critical role in making sure our stores have everything they need to keep our customers coming back for more.

You’ll be responsible for overseeing an assigned area. Daily operations include putaway, order‑filling, stock moves or inventory control tasks, order‑packing, shipping, put‑to‑light, receiving, and the usual distribution center tasks. This position reports to the Operations Manager of Fulfillment.

Shift Schedule

2nd Shift Schedule: During Non‑Peak, Monday-Friday with overtime on Saturdays. During Peak, Tuesday‑Saturday with overtime on Mondays.

Pay Range

$66,000 - $72,000 a year.

Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training, and experience, will determine the final salary for potential new hires.

What You’ll Do

• Supervise the development and performance of 20+ associates, including daily operational procedures
• Conduct training classes and provide instruction for associates
• Handle all customer service‑related issues and e‑mails in a timely and efficient manner
• Plan, coordinate and assist with the daily operational workflow to achieve maximum productivity and positive customer experience
• Monitor process accuracy as compared to established goals and coach/recognizes associates accordingly
• Supervise the reconciliation of cycle counts as well as annual physical inventories
• Create an environment of teamwork, collaboration and open communication
• Understand and manage all safety procedures and ensure safe work practices are followed and maintained
• Monitor daily staff to ensure completion of distribution center tasks in a timely and accurate manner on a day‑to‑day work plan
• Conduct observations daily to provide coaching and feedback to associates
• Makes adjustments as needed to meet deadlines & performs other job duties as required

What You’ll Need

• High school diploma or GED equivalent required, college degree preferred.
• At least 2 years’ experience in a fulfillment center or warehouse/distribution center supervising 20+ people.
• Wave planning experience a plus.
• Experience working with various Warehouse Management Systems. (i.e. Manhattan, Red Prairie, Highjump).
• Ability to lead and develop people in a team environment.
• Solid knowledge in Excel, Microsoft Word, Outlook, and a computerized warehouse management system.
• Familiarity with LEAN production work methods.
• Illustrates a dedication to meeting the requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
• High communication skills, including the ability to work in a team environment, give honest, direct feedback, and solid verbal and written communicator.