Fulfillment Specialist (Temporary & In Office)

Lingraphica; Princeton (IL); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Lingraphica is seeking a Fulfillment Specialist for our Princeton, NJ in-office team. The role handles all shipping requests, uses HubSpot CRM, and ensures accurate, timely delivery of devices to customers.

You will manage tickets, coordinate with carriers, and contribute to process improvements while upholding compliance and privacy standards. Requires a high school diploma, 1 year of related experience, and proficiency with MS Office; familiarity with HubSpot and UPS WorldShip is a plus.

Qualifications

• High School Diploma or GED required.
• 1 year office/administrative/customer service experience preferred.
• Experience with CRM and shipping software is a plus.

Responsibilities

• Use HubSpot CRM to manage and process shipping tickets.
• Prepare outgoing shipments with accuracy and prioritize workload.
• Resolve shipment issues and address discrepancies with carriers.
• Respond promptly to customer shipping inquiries.
• Maintain inventory of shipping supplies and marketing materials.
• Engage in process improvement to boost efficiency.
• Follow Shipping Compliance, Infection Control, and PHI policies.
• Meet or exceed fulfillment metrics and track productivity.
• Perform additional duties as needed.

Skills

Strong time management

Adaptability

Ticket management

Analytical thinking

Verbal & written communication

Teamwork

Education

High School Diploma or GED

1 year office/administrative/customer service experience

Tools

HubSpot CRM

Microsoft Office

Zoom

Slack

UPS WorldShip

Job description

Fulfillment Specialist (Temporary & In Office)

• Full-time

Lingraphicais a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphicais a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphicais focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Purpose

The Fulfillment Specialist is responsible for all shipping requests and related inquiries at Lingraphica. This position prepares and processes all shipping requests for our devices and ensures that the right device is delivered to the right customer at the right time. The Fulfillment Specialist also responds to all external and internal inquiries related to shipping and fulfillment in a timely and courteous manner.

• Uses HubSpot CRM to manage and process shipping request tickets
• Prepares outgoing shipments with a high level of accuracy; effectively prioritizes workload
• Investigates and resolves issues with shipments, including re-routing and rescheduling, resolving address discrepancies, filing claims with UPS, etc.
• Responds promptly and professionally to all customer requests for shipping services
• Monitors and maintains sufficient inventory level of shipping supplies and marketing collateral
• Proactively engages in process improvement; works to improve individual and team efficiency
• Adheres to all fulfillment policies, including Shipping Compliance, Infection Control, and Protected Health Information
• Meetsor exceeds Fulfillment metrics; uses reports and audits to track productivity
• Performs other duties as needed and engages in projects and workgroups

Knowledge, Skills & Abilities

We are looking for a self-motivated individual with strong teamwork skills, excellent verbal and written communication skills, and a desire to continually grow and expand their knowledge.

• Strong time management skills and sense of urgency
• Ability to adapt to shifting department and company needs
• Ability to manage and prioritize ticket caseload with a high level of accuracy
• Strong analytical and problem-solving skills
• Experience with Microsoft Office Suite, Zoom, and Slack
• Experience using HubSpot or other CRM, preferred
• Experience with UPS WorldShip, preferred

Education & Experience

• High School Diploma or GED
• 1 year office, administrative, or customer service experience, preferably supporting an Operations or Fulfillment team

Work Environment & Physical Demands

In-person position, located in our Princeton, NJ office. Monday through Friday, 8 am – 4 pm or 9 am – 5 pm EST.

Work environment is that of a typical office environment. Noise level is low to moderate.

Must be able to operate a computer with or without reasonable accommodation. Must be able to lift and carry up to 50 lbs. Position requires lifting overhead, twisting, bending, and squatting to lift boxes or office equipment.

Travel

No travel is required for temporary positions.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/orabilitiesand physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $53,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.