Fulfillment Specialist - Forklift Certified

Lowe's; Lincolnton (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowe's is seeking a front-line associate in Lincolnton, NC to pick, stage, and fulfill customer orders with accuracy and safety. You will use Orders App for inventory and work with leadership to resolve issues while delivering excellent service to customers.

The role requires basic computer and retail tech experience, and a certification in powered equipment. A high school diploma or GED is preferred, with a customer-first mindset and strong teamwork skills.

Qualifications

• 6 months of experience using a computer including inputting, accessing, modifying, or outputting information.
• 6 months of experience using common retail technology such as smartphones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
• High school diploma or GED.
• 6 months of retail experience.
• 6 months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
• 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

Lowe's is seeking a front-line associate in Lincolnton, NC to pick, stage, and fulfill customer orders with accuracy and safety. You will use Orders App for inventory and work with leadership to resolve issues while delivering excellent service to customers.

The role requires basic computer and retail tech experience, and a certification in powered equipment. A high school diploma or GED is preferred, with a customer-first mindset and strong teamwork skills.