Fulfillment Specialist: Fast-Paced Ops & Growth

Pangea Reptile LLC; Zeeland Charter Township (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Pangea Reptile LLC is seeking a detail-oriented Fulfillment Associate to strengthen our Operations - Fulfillment team in Zeeland, Michigan. You will support daily order fulfillment, packing, and shipping, ensuring accuracy and quality.

The ideal candidate can handle peak-season workloads, maintain organized workstations, and collaborate across departments while following SOPs and safety guidelines to keep our logistics running smoothly.

Responsibilities

• Accurately pick, pack, and prepare orders for shipment, ensuring all items meet quality standards.
• Ensure all orders are shipped on time, with attention to deadlines, especially during peak seasons (e.g., Thanksgiving to Christmas).
• Monitor and address any issues in the fulfillment process, ensuring orders are completed in a timely manner.
• Assist in maintaining accurate inventory records by conducting cycle counts and helping identify discrepancies.
• Work closely with team lead to ensure stock levels are accurate and items are readily available for fulfilling orders.
• Report any inventory issues, stockouts, or overstock situations to the Fulfillment Lead.
• Ensure all items are properly packed to prevent damage during transit, following packaging guidelines and best practices.
• Conduct final checks on orders for accuracy and completeness, ensuring correct items, quantities, and customer information.
• Maintain clean and organized workstations, adhering to safety and 5S standards (Sort, Set in Order, Shine, Standardize, Sustain).
• Assist in other departments when business needs dictate, ensuring continued smooth operations across the organization.
• Adapt quickly to new tasks and collaborate with other departments as needed to meet shifting priorities.
• Work closely with the Fulfillment Lead and other team members to prioritize and fulfill orders.
• Communicate any delays or issues affecting fulfillment timelines and collaborate with team members to find solutions.
• Support the team during busy periods, such as during high-demand seasons (Black Friday, Cyber Monday, etc.), by maintaining a strong focus on efficiency and teamwork.
• Participate in training sessions and contribute to continuous improvement efforts by identifying ways to streamline processes and reduce waste.
• Follow Standard Operating Procedures (SOPs) and contribute ideas for process optimization.
• Follow all safety protocols and best practices to maintain a safe working environment.
• Ensure compliance with all company policies, including attendance, timekeeping, and dress code.
• Blackout Dates: Time off requests will not be approved during key peak periods, including but not limited to Black Friday, the weekend following Thanksgiving, the week of Cyber Monday, and the week of the Full Inventory Audit, to ensure adequate staffing and uninterrupted operations.
• Ability to stand, walk, and lift up to 50 lbs as needed.
• Flexibility to work extended hours, especially during peak periods.

Job description

Pangea Reptile LLC is seeking a detail-oriented Fulfillment Associate to strengthen our Operations - Fulfillment team in Zeeland, Michigan. You will support daily order fulfillment, packing, and shipping, ensuring accuracy and quality.

The ideal candidate can handle peak-season workloads, maintain organized workstations, and collaborate across departments while following SOPs and safety guidelines to keep our logistics running smoothly.