Fulfillment Specialist: Accurate Picking & Customer Care

Lowe's Companies, Inc.; Fort Worth (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Lowe's Companies, Inc. is hiring for a store fulfillment associate in Fort Worth, TX. You will pick, stage, inspect, and fulfill customer orders accurately and on time while maintaining clean, safe staging areas.

You’ll use the Orders App, support inventory accuracy, and engage with customers and associates to ensure high-quality service. The role requires basic computer and retail tech experience, plus powered equipment certification (Forklift, Order Picker, Narrow Aisle).

Qualifications

• 6 months of experience using a computer (inputting, accessing, modifying, or outputting information).
• 6 months of experience using common retail technology (smartphones, tablets).
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer skills

Retail tech experience

Forklift certification

Education

High school diploma or GED

Job description

Lowe's Companies, Inc. is hiring for a store fulfillment associate in Fort Worth, TX. You will pick, stage, inspect, and fulfill customer orders accurately and on time while maintaining clean, safe staging areas.

You’ll use the Orders App, support inventory accuracy, and engage with customers and associates to ensure high-quality service. The role requires basic computer and retail tech experience, plus powered equipment certification (Forklift, Order Picker, Narrow Aisle).