Fulfillment Specialist

Serigraph; West Bend (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages with shift premiums

Access to earned wages before payday

Paid time off and 10 paid holidays

Free onsite healthcare and telemedicine

Full benefits package

401(k) eligibility on day one

Free onsite fitness facility

Job summary

Serigraph in West Bend, Wisconsin is seeking a Fulfillment Specialist to manage order execution and ensure quality fulfillment operations. Responsibilities include leading line operations, conducting quality audits, and mentoring teammates in a fast-paced environment. Ideal candidates will have a high school diploma, strong communication and multitasking skills, and basic proficiency in Microsoft Office tools. Join a company that values accountability, continuous improvement, and a sustainability focus while enjoying competitive wages and comprehensive benefits.

Qualifications

• Strong communication and troubleshooting skills.
• Ability to train and mentor peers despite not having a supervisory title.
• Organized and able to multitask.
• Knowledge of safety, housekeeping, and PPE practices.

Responsibilities

• Lead line operations to set up production lines.
• Direct and motivate Fulfillment Associates and temp staff.
• Conduct in-process audits and enforce quality standards.
• Verify and report labor data and track efficiency metrics.
• Perform packing, counting, labeling, and shrink wrapping.

Skills

Communication skills

Troubleshooting skills

Leadership mindset

Organizational skills

Multitasking

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Basic math skills

Education

High school diploma or equivalent

Tools

EZPOP system

Hydra

Job description

First Shift | Monday-Friday | 7:00 AM – 3:00 PM

Join our team as a Fulfillment Specialist and be the driving force behind flawless order execution! You'll be the go-to person for ensuring top-quality fulfillment operations, mentoring your teammates, and keeping our production lines running smoothly. If you thrive in a fast‑paced environment with variety and want to make an impact—this is your chance!

What You’ll Do

• Lead Line Operations – Set up production lines, monitor kit preparation, and perform First Piece Approval
• Team Coordination – Direct and motivate Fulfillment Associates, flex employees, and temp staff to meet specifications
• Quality Assurance – Conduct in‑process audits, enforce quality standards, and stop production if needed to correct concerns
• Data & Reporting – Verify and report labor data, complete job tickets, and track efficiency metrics
• Technical Skills – Use EZPOP system/Hydra for preflighting and Excel for formatting
• Finishing Tasks – Packing, counting, labeling, shrink wrapping, and equipment operation
• Sustainability – Follow environmental practices including recycling, waste reduction, and energy conservation
• Continuous Improvement – Evaluate and recommend improvements for kit packing line

What We’re Looking For

Minimum Requirements

• High school diploma or equivalent
• Strong communication and troubleshooting skills
• Leadership mindset (no supervisory title, but the ability to train and mentor peers)
• Organized and able to multitask
• Proficiency in Microsoft Word & Excel
• Basic math skills
• Professional, service‑oriented attitude
• Knowledge of safety, housekeeping, and PPE practices

Preferred (But Not Required!)

• Experience with Fulfillment Operations and ERP systems

Why You’ll Love Working Here

• Stable Schedule – Monday‑Friday, first shift, no weekends!
• Culture of Growth – We value accountability, continuous improvement, and teamwork
• Make an Impact – Your work directly ensures customers receive flawless orders
• Supportive Team – Collaborate with dedicated professionals who have your back
• Sustainability Focus – Be part of a company that cares about the environment

Ready to Join?

If you’re ready to bring your skills, leadership attitude, and attention to detail to a team that values excellence, apply today! We’re looking for someone who embraces our values, asks questions, and wants to grow with us.

Life at Serigraph

• Competitive wages with shift premiums
• Access to earned wages before the scheduled payday
• A clean and air‑conditioned environment
• Paid time off, 10 paid holidays, and a vacation buy/sell program
• Paid lunch breaks and holidays included in overtime
• Free onsite healthcare and telemedicine including COVID testing
• Full benefits package including health, dental, vision, disability, and life insurance
• 401(k) eligibility on day one
• Free onsite fitness facility and walking trails
• Cross training, growth, and promotion from within

*Serigraph is an Equal Opportunity Employer*