Fulfillment Operations Team Leader

Target; Springfield Township (Delaware County); On-site; Full time

Job summary

Join a leading company as a Fulfillment Operations Team Leader, where you will lead a team to ensure efficient operations and exceptional guest service. This role offers a dynamic work environment with opportunities for growth and development, while also providing comprehensive benefits to support you and your family.

Benefits

Health benefits

401(k)

Employee discount

Paid vacation

Paid sick leave

Qualifications

• Ability to lead and hold others accountable.
• Effective communication skills.
• Previous retail experience preferred.

Responsibilities

• Lead your team and drive fulfillment goals.
• Utilize workload planning tools to ensure scheduled workload completion.
• Model, train, and coach expectations to deliver service standards.

Skills

Leadership

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

The pay range per hour is $23.25 - $39.50.

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience, and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation. Find more benefits at https://corporate.target.com/careers/benefits.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT FULFILLMENT

Experts in operations, process, and efficiency who enable a consistent experience for our guests by ensuring they get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships products safely, efficiently, and effectively to deliver convenience and quality for our guests.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest-first culture on your team
• Retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent

As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate a service culture that prioritizes the guest service experience. Model, train, and coach expectations to deliver the service standard.
• Lead your team and drive fulfillment goals, understanding your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your leader.
• Utilize workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet delivery and service standards.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve them.
• With direction from your leader, create daily plans for your team.
• Be an expert in operations, accuracy, process, and efficiency.
• Enable efficient delivery to our guests by leading pickup and ship-from-store workload.
• Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your leader in their onboarding.
• Establish clear goals around quality, accuracy, and timeliness, and hold team members accountable to expectations. Close any training gaps through coaching conversations.
• Work a flexible schedule that aligns with guest and business needs, including early mornings, evenings, weekends, and holidays.
• Ensure supplies are ordered timely and stocked. Partner with your leader for ordering.
• If applicable, follow all safe and secure training and processes as a key carrier.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Always demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes to enhance the in-store security culture.
• Support merchandise protection strategies across the store, including ordering, storage, and application as directed by best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
• Address all store emergency and compliance needs.
• Support guest services such as backup cashier, order pickup, Drive Up, and maintain a culture of compliance, including with adult beverage laws.
• Model creating a welcoming experience by greeting guests during daily tasks.
• Demonstrate engagement with guests when assistance is needed, and help solve their specific needs.
• Lead by thanking guests and letting them know we’re happy they chose to shop at Target.
• Perform other duties as needed based on business requirements.

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others, including guests and fellow team members.
• You thrive in a fast-moving, highly active, and physically demanding role, where teamwork, flexibility, and creative problem solving are key.
• You are open to working a flexible schedule, including nights, weekends, and holidays.

The good news is that we have some amazing training to help you learn everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the start:

• High school diploma or equivalent
• Must be at least 18 years old
• Previous retail experience preferred but not required
• Ability to lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Have a welcoming and helpful attitude toward guests and team members
• Effective communication skills

We are an awesome place to work and care about our teams. We want to be clear on a few more basics we expect:

• Access all areas of the building to respond to issues
• Interpret instructions, reports, and information accurately
• Handle cash register operations as needed
• Climb ladders safely
• Handle and move merchandise efficiently and safely, including lifting up to 44 pounds without assistance and team lifting 45-100 pounds
• Operate handheld scanners and other technology equipment as directed

Benefits eligibility details can be found at https://tgt.biz/BenefitsForYou_C.

Target will provide reasonable accommodations upon request for the application process to comply with applicable laws. If you require assistance, please visit your nearest Target store or contact Guest Services at 1-800-440-0680.