Fulfillment Operations Supervisor

Cigna; Memphis (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

Evernorth Health Services, a division of The Cigna Group, is hiring an Operations Supervisor for the Memphis Fulfillment team. You will lead fulfillment reps, technicians, and clerks to ensure timely and accurate medication shipments.

The role requires 3+ years of operations experience in relevant settings, 2+ years of leadership, and strong analytical skills with Excel and BI tools. Onsite hours are Mon-Fri with some weekend rotation for peak times.

Qualifications

• High school diploma or GED required; BA/BS preferred.
• 3+ years operations experience in pharmacy, warehouse, distribution, production, manufacturing, or engineering.
• 2+ years leadership experience or strong coaching background.
• Proficiency with Excel; Power BI or SQL experience preferred.

Responsibilities

• Manage and improve productivity performance standards across team.
• Plan and direct workflow and project assignments.
• Develop and monitor safety, quality, service and production standards.
• Assist leadership in prescription turnaround time and cost tracking.
• Address staff concerns and operational, system, and customer issues.
• Ensure adherence to employment policies and corporate values.
• Work hands-on on the production floor as needed.
• Identify and implement operational process improvements.

Skills

Leadership

Process improvement

Inventory analysis

Data analysis

Communication

Pharmacy operations

Education

High school diploma or GED required

Bachelor’s degree preferred

Tools

Excel

Power BI

SQL

Job description

Job Description

As an Operations Supervisor on this Fulfillment team you will be responsible for day-to-day operations of a team of fulfillment representatives, technicians, and pharmacy clerks who work together to ensure our patients receive timely and accurate medication shipments.

What you'll do:

• Manage and improve productivity performance standards across team
• Plan and direct work flow and project assignments
• Develop, track and monitor employee's safety, compliance to quality, service and production standards
• Assist Pharmacy senior leadership team in monitoring prescription turnaround time and costs to ensure compliance with cost to fill goals
• Address staff concerns and day to day operational, system, customer service, quality, and professionalism issues
• Responsible for team's adherence to employment policies and corporate values
• Work hands on in production as needed
• Recognizes, recommends, and implements operational process improvements
• Assist Pharmacy senior leadership team in analyzing operations and overall efficiencies of the pharmacy
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
• Participate in the hiring process and training
• Represent pharmacy operations in cross-functional meetings and projects

What you'll need to be successful:

• High school diploma or GED required, BA/BS degree preferred
• 3+ years relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
• 2+ year leadership experience or in depth exposure to coaching and leading a team preferred
• Demonstrated ability to analyze complex inventory data and identify trends, risks, and discrepancies.
• Proficiency in Excel and inventory reporting tools; Power BI or SQL experience is preferred.
• Experience conducting root-cause analysis and developing sustainable corrective actions.
• Ability to monitor inventory KPIs and translate results into operational improvements.
• Strong analytical oversight of cycle counts, adjustments, reconciliations, and inventory accuracy.
• Ability to evaluate short-dated, expired, and high-value product exposure.
• Experience analyzing purchase-order, receiving, transfer, and supplier-related discrepancies.
• Ability to communicate analytical findings and recommendations clearly to cross-functional leaders.
• Knowledge in pharma compliance would be a big +
• Must be eligible to maintain a pharmacy technician license issued through the Tennessee State Board of Pharmacy
• Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members
• Excellent oral and written communication skills
• Willingness to work a flexible schedule for peak times
• Ability to monitor daily operations of a unit and actively assist or provide direction to subordinates
• Willingness to work on the production floor with your team as needed while maintaining supervisor duties

This role will be onsite in our Memphis office at 1620 Century Center Parkway. We expect the starting shift to be Monday through Friday 6:00AM-3:00PM with some flexibility needed. Our Supervisors will also rotate one Saturday shift per month.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation