Fulfillment Operations Lead

Kin Euphorics; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Kin Euphorics is seeking a hands-on Fulfillment Operations Lead in Austin to own daily fulfillment from start to finish. You will personally drive operations while leading a small team of one to two hourly staff, reviewing orders, coordinating pickups, and ensuring on-time shipments across DTC, wholesale, and retailers.

The role requires initiative, urgency, accuracy, and the ability to resolve routine issues without constant direction.

Qualifications

• At least 3 years in fulfillment, warehouse operations, shipping, logistics, or distribution.
• Experience leading a small team and direct hands-on fulfillment.

Responsibilities

• Own retailer, distributor, and wholesale purchase orders from receipt through final carrier pickup.
• Review orders, confirm inventory, and prevent delays.
• Coordinate freight pickups and shipping schedules with carriers and internal teams.
• Prepare pallets, packing lists, bills of lading, and shipping docs.
• Stage orders, ensure carriers receive correct freight on time.
• Maintain records of pickups, shipments, delays, and exceptions.
• Interact with customer service to resolve issues.
• Lead daily fulfillment across e-commerce, inventory, and shipping systems.
• Participate in picking, packing, labeling, and staging orders.

Skills

leadership

initiative

problem solving

planning & organizing

communication

attention to detail

teamwork

inventory control

DTC fulfillment

Tools

Shopify

Cin7 Core

ShipStation

Job description

THIS IS A HANDS-ON LEADERSHIP ROLE.

You will plan the work, direct one or two hourly team members, and personally participate in picking, packing, labeling, palletizing, staging, and shipping. You own the result.

About Kin Euphorics

Kin Euphorics is a pioneering functional beverage brand creating sophisticated non-alcoholic drinks for modern social rituals and everyday well-being. As Kin enters its next stage of growth, we are building a fast, reliable fulfillment operation capable of supporting both our direct-to-consumer customers and our expanding network of retailers and distributors.

About the Role

We are looking for a highly capable Fulfillment Operations Lead to take ownership of daily fulfillment from beginning to end. This is a working leadership position, not a desk-only logistics or supervisory role.

You will be responsible for personally driving the operation while directing a small supporting team of approximately one or two hourly team members. The right person can review the day's orders and deadlines, organize the work, assign responsibilities, jump into execution, and make sure every shipment leaves accurately and on time.

You will have support, but you will remain directly accountable for the outcome. Success in this role requires initiative, urgency, attention to detail, and the ability to solve routine operational problems without waiting for constant direction or follow-up.

What You Will Own

Retailer and Distributor Fulfillment

• Own retailer, distributor, and wholesale purchase orders from receipt through final carrier pickup.
• Review orders, confirm inventory availability, and identify missing information or potential issues before they delay shipment.
• Coordinate freight pickups, delivery appointments, and shipping schedules with carriers, distributors, retailers, and internal teams.
• Prepare and verify pallets, case counts, pallet labels, packing lists, bills of lading, and other required shipping documentation.
• Ensure each order meets the applicable routing, labeling, pallet-configuration, and documentation requirements.
• Stage completed orders correctly and confirm that carriers receive the right freight at the scheduled time.
• Maintain clear records of scheduled pickups, completed shipments, delays, shortages, and exceptions.
• Proactively follow up when a pickup is late, an appointment changes, or required documentation is missing.
• Resolve shortages, damages, refused pickups, incorrect labels, and other shipping issues quickly and practically.
• Communicate shipment status and risks early, before they become urgent problems.
• Own the daily DTC order flow across Kin's e-commerce, inventory, and shipping systems.
• Review incoming orders, establish daily priorities, and ensure orders are released and shipped within the required service window.
• Personally participate in picking, packing, labeling, kitting, and staging orders.
• Manage standard orders, subscriptions, promotional bundles, variety packs, and special configurations.
• Generate and verify shipping labels, packing slips, and carrier manifests.
• Coordinate parcel-carrier pickups and confirm that all completed packages leave the facility as scheduled.
• Identify and resolve address issues, inventory mismatches, duplicate orders, cancellations, rush requests, and other exceptions.
• Maintain high packaging standards so every customer receives a clean, accurate, and brand-appropriate order.
• Work with customer service and internal teams to resolve lost, damaged, delayed, or incorrectly fulfilled orders.

Inventory Control

• Maintain accurate inventory records across physical inventory and internal systems.
• Manage inventory receipts, movements, allocations, transfers, and approved adjustments.
• Perform routine cycle counts and investigate discrepancies immediately.
• Track product by SKU, lot, and expiration date when applicable.
• Follow FIFO/FEFO practices and ensure older inventory is used appropriately.
• Keep DTC, wholesale, promotional, damaged, and held inventory properly separated and identified.
• Monitor cartons, inserts, tape, labels, and other shipping-supply levels and flag shortages early.
• Maintain a clean, organized, safe, and efficient fulfillment area.

Small-Team Leadership

• Direct the daily work of approximately one or two hourly fulfillment team members.
• Create a clear daily plan based on order volume, carrier pickups, and operational priorities.
• Assign responsibilities according to workload and team capability, then work alongside the team to complete the plan.
• Train team members on packing standards, inventory controls, safety procedures, and system workflows.
• Inspect completed work and correct problems before orders leave the facility.
• Hold the team accountable for productivity, attendance, accuracy, and care.
• Adjust assignments and priorities when order volume, pickup timing, or business needs change.
• Build a positive, focused culture centered on urgency, accountability, and teamwork.

Operational Ownership and Improvement

• Take full ownership of daily fulfillment performance without requiring constant oversight.
• Build and maintain practical SOPs, checklists, shipping calendars, and accountability tools.
• Track orders shipped on time, order accuracy, DTC processing time, pickup performance, inventory accuracy, reshipments, damages, and labor productivity.
• Identify bottlenecks and implement practical improvements to layout, workflow, staffing, packing methods, and system usage.
• Prepare for retailer launches, large purchase orders, promotional spikes, and seasonal demand.
• Escalate material issues with a clear explanation, the immediate action already taken, and a recommended solution.
• Coordinate effectively with operations, sales, customer service, finance, and inventory teams.
• Help build a fulfillment operation that stays reliable as Kin grows.

What We Are Looking For

• At least three years of relevant experience in fulfillment, warehouse operations, shipping, logistics, or distribution.
• Previous experience as a lead, supervisor, or highly accountable senior operator.
• Demonstrated ability to run daily fulfillment with a small team and limited supervision.
• Experience coordinating both parcel shipments and bulk LTL or freight pickups.
• Working knowledge of bills of lading, pallet labels, packing lists, carrier scheduling, and retailer or distributor shipping requirements.
• Experience with direct-to-consumer fulfillment and high-volume order processing.
• Strong inventory-control and cycle-counting experience.
• Comfort working with fulfillment software, order-management platforms, spreadsheets, and shipping systems.
• Experience with Shopify, Cin7 Core, ShipStation, or similar platforms is strongly preferred.
• Consumer packaged goods, food and beverage, or other lot-controlled product experience is preferred.
• Forklift or powered pallet-jack experience is helpful.

The Kind of Person Who Will Succeed

• Takes initiative without waiting to be chased.
• Sees a problem and begins working on the solution.
• Can turn a list of orders and deadlines into an executable daily plan.
• Is comfortable leading a small team while remaining directly involved in the physical work.
• Maintains urgency without sacrificing accuracy.
• Notices missing labels, incorrect quantities, damaged cases, and inventory discrepancies before they create larger problems.
• Communicates early and clearly when something may affect a deadline.
• Remains calm and resourceful when carriers are late, systems do not match, or priorities change.
• Understands that leadership in a growing company means doing the reasonable work necessary to complete the mission.
• Takes pride in creating an organized operation that does not require constant intervention from senior leadership.

Physical and Scheduling Requirements

Because this is a hands-on, on-site position, candidates must be able to perform the following responsibilities, with or without reasonable accommodation:

• Remain active and on their feet for extended periods.
• Regularly pick, pack, move, stack, and stage cases and shipping materials.
• Safely lift and move up to approximately 50 pounds.
• Use pallet jacks, carts, ladders, and other warehouse equipment safely.
• Work on-site in Austin during scheduled fulfillment hours.
• Occasionally adjust their schedule for large pickups, launches, promotional periods, or other time-sensitive shipments.

What Success Looks Like

First 30 days:

Learn Kin's products, systems, shipping requirements, and daily workflows, then begin taking responsibility for routine fulfillment.

By 60 days:

Independently organize the daily operation, direct the hourly team, manage bulk pickups, and ensure DTC orders ship accurately and on time.

By 90 days:

Create a predictable, organized, and dependable operation with accurate inventory, clearly assigned work, timely pickups, fewer shipping exceptions, and no need for constant follow-up from senior leadership.

Why Join Kin?

This is an opportunity to take meaningful ownership inside a distinctive, growing consumer brand. You will have the authority to improve the operation, build better systems, develop a small team, and see the direct impact of your work on customers and retail growth.

For someone who enjoys being active, solving operational problems, and building dependable systems, this role offers substantial responsibility and room to grow.