Fulfillment Manager: Lead, Optimize & Delight Customers

ETNA Supply Company; Grand Rapids (MI); Sur place; USD 60 000 - 86 000; Plein temps

Résumé du poste

Etna Supply is seeking a hands-on Fulfillment Manager in Grand Rapids, MI to lead picking, packing, staging, and yard operations. You will train and develop the fulfillment team, manage workflows, and ensure a safe, organized warehouse with strong customer service.

We value teamwork, accountability, and continuous improvement as you oversee daily order fulfillment and collaborate with other departments to resolve issues and improve performance.

Qualifications

• Experience leading fulfillment teams in a warehouse.
• Ability to train and develop staff and manage performance.
• Knowledge of OSHA regulations and warehouse safety practices.

Responsabilités

• Lead daily order fulfillment, including picking, packing, consolidating, staging, and yard operations.
• Ensure orders are accurate, complete, and ready on time for shipment or customer pickup.
• Hire, train, develop, and manage fulfillment staff, setting clear expectations and driving accountability.
• Plan staffing, resources, and workflows to meet customer needs and performance goals.
• Maintain a safe, organized warehouse and enforce company policies, procedures, and OSHA requirements.
• Monitor warehouse reports and performance metrics to identify and implement improvements.
• Partner with other departments to resolve issues and deliver exceptional customer service.
• Assist with pulling, checking, and preparing orders as needed.

Connaissances

Leadership

Warehouse operations

Inventory control

Team development

Communication

Problem solving

Safety awareness

ERP systems

Microsoft Office

Outils

Eclipse ERP

Microsoft Office

Description du poste

Etna Supply is seeking a hands-on Fulfillment Manager in Grand Rapids, MI to lead picking, packing, staging, and yard operations. You will train and develop the fulfillment team, manage workflows, and ensure a safe, organized warehouse with strong customer service.

We value teamwork, accountability, and continuous improvement as you oversee daily order fulfillment and collaborate with other departments to resolve issues and improve performance.