Fulfillment Learning Manager

QVC, Inc.; Bethlehem (Northampton County); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Amazing company discounts

Health care benefits

401(k)

Tuition reimbursement

Job summary

QVC Group, Inc. in Bethlehem, PA is seeking a Fulfillment Center Learning Manager to lead training and continuous learning for warehouse team members, partnering with HR and Operations to build effective programs. You will report to the Sr Operations Manager and work onsite.

The role emphasizes using data to drive onboarding, designing training using adult-learning principles, coordinating resources, and aligning with leaders to meet performance goals in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Supply Chain, Distribution, or related field.
• 2+ years in learning and development facilitation and design.
• Strong project management and metrics-driven mindset.
• Effective communicator across employees, cross-functional teams, and executive leadership.
• Experience with Kaizen and adult learning principles.

Responsibilities

• Use data to drive onboarding and continuous education for warehouse team members.
• Design, revise, and facilitate training programs using adult-learning principles.
• Collaborate with leaders and subject matter experts to set learning objectives and ensure training meets performance expectations.
• Coordinate training resources, activities, and assets across departments and the network.
• Drive daily improvements in a dynamic fulfillment environment.

Skills

L&D facilitation

Training design

Project management

Communication

Operational excellence

Education

Bachelor's degree in Business/Supply Chain/Distribution

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Fulfillment Center Learning Manager supports QVC and HSN, and will lead and manage all aspects of fulfillment operations training and continuous learning for warehouse team members, partnering with Human Resources and Operations to develop effective training programs and tools. You will report to the Sr Operations Manager.

Where You'll Work

This role is onsite and will require you to work from our Bethlehem, PA fulfillment center daily. Relocation assistance is available for this role.

What You'll Do

Utilize data and analytics to ensure consistent, successful development, while building strong relationships across teams and driving daily improvements in a dynamic environment. Achieve learning and operational goals through effective onboarding and continuous education of team members. Design, revise, and facilitate training programs using proven instructional methods and adult learning principles. Collaborate with leaders and subject matter experts to create learning objectives and ensure training meets performance expectations. Manage and coordinate training resources, activities, and assets, including indirect leadership of additional training resources. Partner across departments and the network to ensure consistency, measure training effectiveness, and support strategic planning.

What You'll Bring

Bachelor's degree in Business, Supply Chain, Distribution, or related field, or an equivalent combination of education and experience. 2+ years in learning and development facilitation and design Strong project management, continuous improvement, and metrics-driven mindset. Effective communicator and leader across employees, cross-functional teams, and executive leadership. Experience with operational excellence methodologies (e.g., Kaizens) and adult learning principles.

Our Total Rewards package includes benefits you’ll love

• competitive compensation
• paid time off
• an employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts
• health care benefits
• 401(k)
• tuition reimbursement benefits

In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team!

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

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