Fulfillment Lead - Certified Equipment & Fast, Accurate Ops

Lowe's; Anchorage (AK); On-site; USD 25,000 - 30,000; Full time

Job summary

Lowe's in Anchorage, AK is seeking a forklift-certified fulfillment associate to pick, stage, and fulfill all order types including curbside and delivery. You will respond to customer and associate questions, maintain safety and inventory accuracy, and balance service with administrative tasks.

Use the Orders App to pick, stage, and fulfill all orders; partner with Pro Sales to ensure Pro Call Ahead Orders are prepared. This role involves safety-first operations and possible scheduling duties.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education.
• 6 months of computer experience including inputting, accessing, or outputting information.
• 1 year of retail experience providing customer service and resolving issues.
• Certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker required.

Responsibilities

• Coach and model service excellence through accurate picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day, and Curbside).
• Partner with Pro Sales to ensure Pro Call Ahead Orders are picked and staged; resolve escalated issues quickly.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Ensure fulfillment areas stay safe, organized, and compliant by daily checks and safety standards.
• Operate and maintain certification for powered equipment and follow all safety requirements.
• Assist with scheduling and communication of fulfillment priorities with leadership and MOD.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required).
• May be assigned other duties to support business needs.

Skills

Customer service

Retail experience

Computer use

Safety compliance

Education

High school diploma or GED

Tools

Counterbalance forklift

Order picker certification

Narrow aisle reach truck

Job description

Lowe's in Anchorage, AK is seeking a forklift-certified fulfillment associate to pick, stage, and fulfill all order types including curbside and delivery. You will respond to customer and associate questions, maintain safety and inventory accuracy, and balance service with administrative tasks.

Use the Orders App to pick, stage, and fulfill all orders; partner with Pro Sales to ensure Pro Call Ahead Orders are prepared. This role involves safety-first operations and possible scheduling duties.