Fulfillment Expert — Fast-Paced Guest Ops

Target; Durham (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Target is looking for a Fulfillment Expert to join our store team in Durham. In this role you will support guests by fulfilling online orders, picking, packing, and preparing items for pickup, Drive Up, and home delivery while upholding safety and quality standards.

You will greet guests, assist with questions, maintain accurate holds and prepare shipments, and work in a fast-paced environment with flexible hours, including nights and weekends.

Qualifications

• Must be at least 18 years of age or older.
• Welcoming and helpful attitude toward all guests and other team members.
• Learn and adapt to current technology needs.
• Work both independently and with a team.
• Resolve guest questions immediately.
• Attention to detail and follow a multi-step processes.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Responsibilities

• Be knowledgeable about the tools, products, and services available to solve issues for the guest and improve their experience.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way to help solve their specific needs.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Select items for order pickup, drive up and ship to home for digital guest orders.
• Accurately put on hold all order pickup and drive-up orders.
• Properly prepare, pack and sort guest orders for shipment using correct materials.
• Deliver quality and accuracy with each order while meeting timeliness goals.
• Maintain your workspace and supplies; keep equipment and designated areas organized and supplies in stock.
• Properly use equipment while following safety best practices.
• Follow all safety guidelines, operating procedures, product freshness and quality standards; follow food safety guidelines when handling, displaying and/or storing food items.
• Always demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs

Skills

Customer service

Teamwork

Flexibility

Safety-aware

Job description

Target is looking for a Fulfillment Expert to join our store team in Durham. In this role you will support guests by fulfilling online orders, picking, packing, and preparing items for pickup, Drive Up, and home delivery while upholding safety and quality standards.

You will greet guests, assist with questions, maintain accurate holds and prepare shipments, and work in a fast-paced environment with flexible hours, including nights and weekends.