Fulfillment & Customer Service Coordinator

Eggs Unlimited; Irvine (CA); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Company-paid Life Insurance

Disability Insurance

401(k) with company match

Generous PTO accrual

Free Lunch Daily

Unlimited Snacks & Refreshments

Career growth opportunities

Job summary

Eggs Unlimited is seeking a dedicated and customer-oriented Customer Service Coordinator to join our Irvine, CA team. You will handle inquiries, resolve issues, and ensure high customer satisfaction while gaining exposure to our egg products and processes.

Based in Irvine, CA, the role may require occasional overtime, weekends, and holidays, with a focus on accurate order entry and close collaboration with production and logistics teams.

Qualifications

• Proven customer service experience, preferably in a manufacturing or food production environment.
• Experience with data entry.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in using Excel: Pivot tables and VLOOKUP.

Responsibilities

• Manage incoming EDI/manual orders to fulfillment and resolve discrepancies.
• Enter orders accurately and promptly.
• Review data for deficiencies or errors and correct as needed.
• Monitor inventory and projections on need.
• Respond to customer inquiries via phone, email, and chat.
• Provide detailed information about products, services, and company policies.
• Handle and resolve customer complaints efficiently and effectively.
• Process customer orders and manage order entry in the system.
• Coordinate with production and logistics teams to ensure timely and accurate order fulfillment.
• Monitor order status and provide updates to customers as needed.
• Maintain knowledge of egg products, types, sizes, packaging, and storage requirements.
• Investigate and resolve product or service problems and follow up to ensure resolution.
• Maintain detailed records of customer interactions and transactions.
• Work closely with sales, production, and logistics teams for seamless service.

Skills

Customer service

Data entry

Problem solving

Time management

Excel usage (Pivot tables & VLOOKUP)

Tools

Excel

Job description

Eggs Unlimited is seeking a dedicated and customer-oriented Customer Service Coordinator to join our Irvine, CA team. You will handle inquiries, resolve issues, and ensure high customer satisfaction while gaining exposure to our egg products and processes.

Based in Irvine, CA, the role may require occasional overtime, weekends, and holidays, with a focus on accurate order entry and close collaboration with production and logistics teams.