Fulfillment Center Operations Lead

United States Digital Space LLC; Brainards (NJ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus

Equity

Medical benefits

Dental benefits

Flexible time off

Job summary

United States Digital Space LLC is seeking an Operations Manager in Phillipsburg, NJ to lead a large fulfillment center team, drive safety and efficiency, and partner with Growth/Engineering to resolve systemic issues. The role focuses on coaching 200+ associates and 4+ salaried managers, enforcing policies, and delivering top operational performance.

The position requires strong leadership, a track record of improving inventory accuracy, and the ability to manage complex metrics and SLA

Qualifications

• Minimum 4 years of experience managing a team of 4+ salaried individuals.
• Physical capability to lift up to 49 pounds with or without accommodation.
• Willingness to perform physically demanding tasks (pushing, pulling, squatting, bending, reaching).
• Ability to stand or walk for extended periods (10–12 hours).
• Comfort working in environments with varying noise levels.

Responsibilities

• Lead, coach, manage and develop a team of 200+ associates and 4+ salaried managers, ensuring productivity, engagement and growth.
• Communicate and enforce policies and procedures, serving as the primary information source while ensuring compliance and corrective action when needed.
• Create, manage and support recognition programs to foster a positive work culture.
• Implement and maintain safety programs with OSHA compliance to ensure a safe workplace.
• Establish and enforce security and loss prevention procedures to minimize inventory shrinkage.
• Own and report on performance metrics such as on-time receiving/shipping, inventory accuracy and packing quality.
• Set and uphold SLA expectations and provide reports with action plans as needed.
• Collaborate with cross-functional teams to troubleshoot fulfillment issues and ensure customer satisfaction.
• Act as escalation point for risk mitigation and issue resolution.
• Identify gaps in inventory accuracy, analyze root causes and drive improvements.
• Analyze defect rates and propose operational improvements across the network.
• Contribute to SOP development by documenting best practices and lessons learned.
• Work with Growth and Engineering teams to resolve systemic problems and drive continuous improvement.
• Own cost metrics and overall efficiency targets.

Skills

Leadership

Team management

Operations management

Performance metrics

Cross-functional collaboration

Safety compliance

Job description

United States Digital Space LLC is seeking an Operations Manager in Phillipsburg, NJ to lead a large fulfillment center team, drive safety and efficiency, and partner with Growth/Engineering to resolve systemic issues. The role focuses on coaching 200+ associates and 4+ salaried managers, enforcing policies, and delivering top operational performance.

The position requires strong leadership, a track record of improving inventory accuracy, and the ability to manage complex metrics and SLA