Fulfillment Associate (On-site) - Trading Card Lovers Encouraged to Apply

Loot Labs Inc.; Warrendale (Allegheny County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

PTO 15 days

Sick leave 7 days

Holidays 10 days

Health benefits (premium coverage)

401k matching

Job summary

Loot Labs Inc. is hiring a Fulfillment Associate in Warrendale, PA. The role involves order processing, inventory management, packing, shipping, and handling returns.

You will ensure accurate picking, quality checks, and proper documentation while providing customer service for order inquiries. This in-person position requires physically handling up to 50 lbs, strong attention to detail, and teamwork to meet daily fulfillment targets. Local commute to Warrendale is needed.

Qualifications

• Education: High school diploma or equivalent.
• Experience: warehouse operations or inventory management is a plus.
• Tech: basic computer skills, familiarity with inventory software/systems.
• Physical: can lift up to 50 lbs and stand for long periods.
• Detail-oriented with accurate order processing.
• Communication: strong verbal and written skills for team and customers.

Responsibilities

• Order Processing - pick items from inventory based on orders.
• Quality Control - inspect products for defects before packaging.
• Packaging - securely package products for transit.
• Inventory Management - restock and assist audits.
• Shipping - label and ship with correct carrier.
• Returns Processing - inspect and restock returned items.
• Documentation - keep accurate records of inventory/orders.
• Customer Service - handle inquiries about shipping/status.
• Team Collaboration - work with teammates to meet targets.

Skills

Attention to detail

Communication skills

Teamwork

Adaptability

Time management

Problem solving

Customer service

Gaming interest

Education

High school diploma or equivalent

Tools

Inventory software

Job description

Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery.

Through our flagship product, Boxed.gg we are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to the fans' doorsteps.

We are...

• Community First: We've served 1M collectors and foster an active community of over 145k+ Discord members.

• Ambitiously Led: Led by veterans from Microsoft, Twitch, 2K, and Boeing.

• Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the world.

Since our inception in 2023, we’ve seen significant year-over-year growth. And now we're gearing up for our most ambitious year yet, with major expansions planned across product offerings, strategic partnerships, and next-generation collector experiences. If you’re ready to build products that spark joy at a global scale, you’re in the right place.

Role Description

The Fulfillment Associate is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. This role involves a range of tasks from inventory management to packing and shipping orders.

Key Responsibilities

• Order Processing - Accurately pick items from inventory based on customer orders.

• Quality Control - Inspect products for defects or damages before packaging.

• Packaging - Securely package products to prevent damage during transit.

• Inventory Management - Restock inventory and assist in conducting inventory audits.

• Shipping - Label and ship packages, ensuring that the correct carrier service is used.

• Returns Processing - Handle returns, inspecting returned items, and restocking as appropriate.

• Documentation - Maintain accurate records of inventory and orders processed.

• Customer Service - Assist with customer inquiries related to shipping and order status.

• Team Collaboration - Work closely with team members to meet daily fulfillment targets.

Qualifications

• Education: High school diploma or equivalent.

• Experience: Prior experience in warehouse operations, inventory management, or a related field is a plus.

• Technical Skills: Basic computer proficiency, including familiarity with inventory software and systems.

• Physical Requirements: Ability to lift up to 50 lbs and stand for extended periods throughout the day.

• Attention to Detail: Keen eye for detail to ensure accuracy in order processing and inventory management.

• Communication Skills: Strong verbal and written communication abilities to effectively interact with team members and provide customer service.

Preferred Skills

• Gaming Interest: A passion for gaming or collectibles is highly beneficial, as it aligns with the company's culture and customer base.

• Problem-Solving Abilities: Capacity to troubleshoot issues during the order fulfillment process quickly.

• Time Management: Efficient in managing time to meet daily targets and handle multiple tasks simultaneously.

• Customer Service Orientation: Experience in customer service, especially in handling customer inquiries and concerns regarding orders.

• Teamwork Skills: Proven ability to work effectively as part of a team to achieve collective goals.

• Adaptability: Comfortable working in a dynamic, fast-paced environment and able to adapt to changing priorities.

Ability to Commute to Warrendale, PA 15086 is required

Work Location: In person

Pay: $15.00 - $16.00 per hour

Company benefits:

• 15 days of accrued PTO

• 7 days of sick-leave, front-loaded at the start of the year

• 10 paid company holidays

• Generous vision, dental, and health benefits, with 97% contribution to premium for individuals

• 401k Matching