Fulfillment Associate: Forklift-Certified & Customer-Focused

Lowe's Companies, Inc.; Kokomo (IN); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Lowe’s Companies, Inc. in Kokomo, IN is hiring for a team member to pick, stage, inspect, and fulfill customer orders with a strong focus on accuracy and safety. You will use the Orders App, maintain inventory accuracy, and assist customers by directing them to the right associates.

The role requires hands-on experience with retail technology, basic computer use, and certification in powered equipment. A high school diploma or GED is preferred, along with customer service or retail experience.

Qualifications

• 6 months of experience using a computer to input, access, modify, or output information.
• 6 months of experience using common retail technology such as smartphones and tablets.
• Certification in Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck required (must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Computer use

Retail tech experience

Powered equipment cert

Education

High school diploma or GED

Job description

Lowe’s Companies, Inc. in Kokomo, IN is hiring for a team member to pick, stage, inspect, and fulfill customer orders with a strong focus on accuracy and safety. You will use the Orders App, maintain inventory accuracy, and assist customers by directing them to the right associates.

The role requires hands-on experience with retail technology, basic computer use, and certification in powered equipment. A high school diploma or GED is preferred, along with customer service or retail experience.