Fulfillment Associate - Document Management and Processing (Customer Service, Order Entry/Administration)

Wolters Kluwer; Ewing Township (NJ); On-site; USD 33,000 - 55,000; Full time

Job summary

Wolters Kluwer in Ewing, NJ is seeking a Customer Service Associate to process state or customer documents according to SOPs and to follow security guidelines.

You will train and assist colleagues, resolve issues with customers and vendors, analyze data for process improvements, and contribute to special projects. Onsite hours are Monday to Friday.

Qualifications

• Minimum two years of customer service or related work experience.
• High school diploma or equivalent; some college preferred.
• Strong written and verbal communication; able to manage multiple demands.
• Proficient with Microsoft Office Suite with data entry skills.

Responsibilities

• Process state or customer documents following SOPs using proprietary and MS applications.
• Follow security guidelines.
• Create process documentation.
• Assist in issue resolution with internal and external customers.
• Collaborate with team on training and implementation of process changes.
• Assist customers and vendors with training on products and jurisdictional requirements.
• Analyze data and recommend process improvements and reporting.
• Contribute to special project work as assigned.

Skills

Customer service experience

Communication

MS Office proficiency

Data entry

Multitasking

Problem solving

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Our Location:

820 Bear Tavern Road Ewing, NJ 08628 - 820 Bear Tavern Rd - Google Maps

Hours:

8:30am-5:00pm, Onsite Monday-Friday

Responsibilities

• Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications
• Understand and follow security guidelines
• Create process documentation
• Assist in issue resolution with internal and external customers
• Work with team members to assist in the training and implementation of process and policy changes
• Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach
• Analyze data and recommend process improvements and reporting
• Assist in special project work as assigned

Qualifications

• A minimum of two years of customer service or related work experience
• High school diploma or equivalent certification. Some college preferred
• Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal
• Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills
• Ability to multitask and demonstrate ability to problem solve
• Excellent analytical, organizational, time management and problem-solving skills with the ability to work in a fast-paced, high-energy environment

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$32,600.00 - $54,650.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.