Fulfillment Associate: Customer-First & Equipment-Certified

Lowe's Companies, Inc.; Cincinnati (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Lowe's Companies, Inc. is hiring for a picker/fulfillment role in the United States. You will pick, stage, inspect, and fulfill customer orders, ensure accuracy, and maintain clean, safe staging areas. You will operate certified equipment and assist customers by directing them to associates as needed.

The role emphasizes customer service, teamwork, and adherence to safety standards, with additional duties as needed to support store operations. Starting pay varies by location and experience.

Qualifications

• 6 months of experience using a computer (inputting, accessing, modifying, or outputting information).
• 6 months of experience using common retail technology, such as smartphones and tablets.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Skills

Customer service

Teamwork

Safety awareness

Equipment operation

Education

High school diploma or GED

Tools

Orders App

SIMS compliance

Powered equipment certification

Mobile devices

Job description

Lowe's Companies, Inc. is hiring for a picker/fulfillment role in the United States. You will pick, stage, inspect, and fulfill customer orders, ensure accuracy, and maintain clean, safe staging areas. You will operate certified equipment and assist customers by directing them to associates as needed.

The role emphasizes customer service, teamwork, and adherence to safety standards, with additional duties as needed to support store operations. Starting pay varies by location and experience.