Fulfillment Associate

South Mountain Creamery; Woodcrest (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

South Mountain Creamery is seeking a flexible Fulfillment Teammate to cover order fulfillment, receiving, dock activity, production support, and site cleanliness across our warehouse.

This floater role moves to where the work is needed, helping ensure accurate picking, packing, loading, and waste handling while maintaining safe, organized spaces.

Qualifications

• Experience in warehouse or order fulfillment is preferred.
• Valid driver's license is required.

Responsibilities

• Pick, pack, and prepare customer orders for shipment with accuracy.
• Support order fulfillment and milk pulling teams with high accuracy when called.
• Label, stage, and organize completed orders for driver pickup.
• Receive, inspect, and verify inbound shipments against POs and packing slips.
• Label, store, and organize incoming materials using FIFO and quality checks.
• Identify and report discrepancies, damages, or shortages.
• Provide relief coverage for the Warehouse Manager during absences or peak periods.
• Assist with loading/unloading trucks using pallet jacks, hand trucks, or forklifts (when certified).
• Maintain cleanliness of warehouse, production, dock, and outdoor areas, keeping spaces hazard-free.
• Collect, separate, and dispose of trash and recyclables per procedures.

Skills

Valid Driver's License

Warehouse/fulfillment experience

Tools

Forklift certification

Job description

Description

The Fulfillment Teammate role provides flexible, hands-on coverage across order fulfillment, inventory receiving, warehouse dock activity, production support, site cleanliness, and waste management — moving to wherever the day's operational needs are greatest. This role is a floater in the best sense: capable of stepping into nearly any area of the warehouse and getting the work done right.

• Pick, pack, and prepare customer orders for shipment, verifying accuracy, quantities, and packaging.
• Support the Order Fulfillment and Milk Pulling teams by packing routes with 100% accuracy whenever called on.
• Label, stage, and organize completed orders for driver pickup; assist with restocking and cycle counts as needed.
• Receive, inspect, and verify inbound shipments against purchase orders and packing slips.
• Label, store, and organize incoming materials, applying FIFO and quality checkpoints across all goods.
• Identify and report discrepancies, damages, or shortages.
• Provide relief coverage for the Warehouse Manager on receiving during absences or peak periods.
• Assist with loading and unloading trucks; stage inbound and outbound materials for efficient flow using pallet jacks, hand trucks, or forklifts (once certified).
• Maintain cleanliness of warehouse, production, dock, and outdoor areas, keeping workspaces clear of hazards.
• Collect, separate, and dispose of trash and recyclables, following company and environmental waste-handling procedures.

Requirements

• Valid Drivers License
• Previous warehouse/order fulfillment experience a plus