Fulfillment Associate

South Mountain Creamery; Maryland; Hybrid; USD 36,000 - 48,000; Full time

Job summary

South Mountain Creamery is seeking a flexible Fulfillment Teammate to support order fulfillment, receiving, warehouse dock activity, and production duties as needed. The role acts as a floater to cover varying daily operational needs across the site.

You will help pick, pack, label, and organize orders for shipment, assist with restocking and cycle counts, and help maintain a clean, safe working environment while following waste-handling procedures.

Qualifications

• Must have a valid driver's license.
• Warehouse/order fulfillment experience is a plus.

Responsibilities

• Pick, pack, and prepare customer orders for shipment with accuracy.
• Support fulfillment and milk pulling teams by packing routes accurately.
• Label, stage, and organize orders for driver pickup; assist with restocking and cycle counts.
• Receive, inspect, and verify inbound shipments against POs and packing slips.
• Label and store incoming materials, applying FIFO and quality checks.
• Identify and report discrepancies, damages, or shortages.
• Provide relief coverage for receiving during absences or peak periods.
• Assist with loading/unloading trucks and staging materials using pallet jacks/forklifts (when certified).
• Maintain cleanliness of warehouse, production, dock, and outdoor areas.
• Collect and dispose of trash and recyclables following procedures.

Skills

Valid Drivers License

Job description

Description

The Fulfillment Teammate role provides flexible, hands-on coverage across order fulfillment, inventory receiving, warehouse dock activity, production support, site cleanliness, and waste management — moving to wherever the day's operational needs are greatest. This role is a floater in the best sense: capable of stepping into nearly any area of the warehouse and getting the work done right.

• Pick, pack, and prepare customer orders for shipment, verifying accuracy, quantities, and packaging.
• Support the Order Fulfillment and Milk Pulling teams by packing routes with 100% accuracy whenever called on.
• Label, stage, and organize completed orders for driver pickup; assist with restocking and cycle counts as needed.
• Receive, inspect, and verify inbound shipments against purchase orders and packing slips.
• Label, store, and organize incoming materials, applying FIFO and quality checkpoints across all goods.
• Identify and report discrepancies, damages, or shortages.
• Provide relief coverage for the Warehouse Manager on receiving during absences or peak periods.
• Assist with loading and unloading trucks; stage inbound and outbound materials for efficient flow using pallet jacks, hand trucks, or forklifts (once certified).
• Maintain cleanliness of warehouse, production, dock, and outdoor areas, keeping workspaces clear of hazards.
• Collect, separate, and dispose of trash and recyclables, following company and environmental waste-handling procedures.

Requirements

• Valid Drivers License
• Previous warehouse/order fulfillment experience a plus