Fulfillment Associate

ISCS; San Jose (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

ISCS is seeking a Fulfillment Associate in San Jose, California. The role involves performing troubleshooting, maintenance, and support tasks for production equipment. Candidates must be available for shifts from 9 PM to 6 AM and from 3:30 PM to 12:30 AM on weekends.

The ideal applicant will manage efficient workflows, ensuring accurate processing and transport of mail. Experience with Xerox and Neopost equipment is preferred. Apply to join a top workplace recognized in Silicon Valley!

Qualifications

• Ability to perform first-level trouble-shooting on equipment.
• Experience with equipment maintenance and repair.
• Ability to document service logs and production logs.

Responsibilities

• Perform regular maintenance on production equipment.
• Initiate and monitor customer processing cycles.
• Transport customer mail to the Post Office as needed.

Skills

Troubleshooting

Customer-centric maintenance

Customer processing cycles

Documentation skills

Postage management

Tools

Xerox DocuTech

Neopost DS1200

Neopost DS200

Job description

ISCS provides software and services to the P&C insurance industry. We designed our product, the SurePower Innovation modern enterprise suite, to be your strategic choice to drive your business success. We do this through our unique combination of the right technologies, our talented people, and our field-proven processes.

Key Differentiators

• The customer-driven nature of our product
• The rock-solid character of the system you begin configuring
• The breadth of functionality of SurePower Innovation
• The insurance "intelligence" that is a natural part of the system
• Our ability to offer agent, consumer, internal and third-party interfaces
• The benefits of running personal, commercial, and specialty lines on the same system
• Our combination of technology, insurance expertise and agile implementation methodology
• Our 100% implementation success rate
• Our dependable release schedule of enhancements to SurePower Innovation

ISCS has been named a "Top Workplace" in Silicon Valley 5 years running!

ISCS is an Equal Opportunity Employer

Job Description

ISCS is currently seeking a Fulfillment Associate. Must be able to work 9pm-6am Monday-Wednesday and 3:30pm-12:30am Saturday and Sunday. OFF on Thursday and Friday.

Responsibilities

• Performs "first level" trouble‑shooting on equipment which is performing abnormally.
• Performs regular customer‑centric maintenance on all production equipment.
• Places a service call with vendor if equipment is malfunctioning.
• Follows up on service calls to ensure that vendor service personnel can resolve issues as efficiently as possible; alerts the Fulfillment Supervisor to issues with vendor service response.
• Maintains service logs for the equipment appropriately.
• Preferred equipment experience with: any printer within the Xerox DocuTech line (specifically Xerox HLCxxx or Xerox 4127) or experience with mid-size insertion equipment (specifically Neopost DS1200 or Neopost DS200).
• Meters – When necessary, adds funds to meters and reports the additions to the Fulfillment Supervisor.
• Postage – Completes Meter Balancing Logs accurately and completely, researches non-balanced conditions; all Meter Balancing Logs that do not balance must be approved by either the Fulfillment Supervisor or the Vice President – Customer Services.
• Manages processing, printing, folding/insertion, and metering of production documents.
• Ensures that production output is accurate and correct.
• Completes Production Logs accurately and completely.
• Alerts the Fulfillment Supervisor to issues that may have significant impact on production schedules.
• Customer processing cycles
  • Initiates and monitors customer processing cycles, recording appropriate information into the appropriate audit documents.
  • Immediately reports issues to the ISCS Support Team of issues that may adversely impact the completion of said cycles.
• United States Post Office
  • Transports customer mail directly to the Post Office when necessary, along with associated paperwork.
  • Transports other paperwork to and from the Post Office.
• Responsible for accurately and completely informing oncoming shifts of issues related to production, including but not limited to
  • Equipment and equipment service status.
  • Special instructions related to the day’s activities or assignments.
• By the same token, responsible for receiving information from outgoing shifts of the same issues.
• Should it not be possible to complete this communication verbally (e.g., staff not present due to a holiday), then this communication will be given in writing.
• Alerts the Fulfillment Supervisor when inventories of particular supplies or stock become low.
• Maintains and operates the paper perforation equipment to keep inventory of perforated paper at sufficient levels for production.
• Security – Responsible for ensuring the visitor log for the Fulfillment Center is accurately and fully completed when visitors enter the Fulfillment Center.
• Provides information, observations, etc., to the Fulfillment Supervisor of potential process changes that would improve Operations and Fulfillment through increased efficiency, accuracy, productivity, etc.
• It is understood that certain responsibilities listed may be shift-specific.
• All other tasks that may be assigned from time to time by the Fulfillment Supervisor or the Vice President – Customer Services.

Additional Information

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