Fulfillment Associate

OhioMeansJobs Highland County; Indiana (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

OhioMeansJobs Highland County is hiring a warehouse associate to pick, stage, and fulfill customer orders with a focus on accuracy and safety. You will validate orders, assist customers, and connect them with the right team members.

You will also operate forklift and related equipment with proper certification and support inventory integrity daily. The role emphasizes teamwork, excellent communication, and adherence to safety protocols in a fast-paced retail or hardware environment.

Qualifications

• 6 months of computer use (inputting, accessing, modifying, or outputting information).
• 6 months of experience using common retail technology (smartphones, tablets).
• Powered equipment certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck required (if not already certified).

Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time; keep staging areas clean and safe.
• Deliver high-quality service by selecting items, validating orders, answering questions, and connecting customers with the right associates.
• Operate and maintain certification for powered equipment and follow all safety requirements.
• Support inventory accuracy using the Orders App, maintain SIMS compliance, and work with leadership to resolve short picks.
• Complete administrative and readiness tasks such as audits, order follow-ups, and locker management; report safety or theft concerns.
• Achieve daily duties with a customer-first mindset and strong communication and teamwork.
• May be assigned other duties to support business needs.

Job description

Key Responsibilities

• Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
• Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
• Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
• Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
• May be assigned other duties to support the needs of the business.

Required Qualifications

• 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months of Experience using common retail technology, such as smart phones and tablets
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Preferred Qualifications

• High school diploma or GED
• 6 Months of Retail experience
• 6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
• 6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles