Fulfillment Associate

Norman Love Confections; Fort Myers (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Norman Love Confections is hiring a full-time Fulfillment Associate in Fort Myers to manage the fulfillment process from order receipt to delivery. The role may involve assisting with outbound shipping or packaging as these departments work closely together.

Starting wage is $16.00 per hour with overtime potential. The role supports a daytime schedule Monday through Friday, with occasional evenings or weekend shifts based on business needs.

Qualifications

• Must be able to read and perform basic math.
• Proficient with Word, Excel, and basic web apps.
• Good manual dexterity.
• Strong communication skills.
• Attention to detail.
• Organizational abilities.
• Reliable and trustworthy.

Responsibilities

• Oversee fulfillment from order receipt to delivery.
• Ensure on-time delivery to production schedule and accuracy.
• Supervise the fulfillment team with training and support.
• Collaborate with sales, customer service, and logistics.
• Adhere to standards, policies, and procedures.
• Keep workstations clean.
• Troubleshoot fulfillment issues and develop solutions.
• Improve speed, accuracy, and customer satisfaction.

Skills

Reading and math basics

Computer Literacy (Word, Excel, basic

Manual dexterity

Communication skills

Attention to detail

Organizational abilities

Reliable and trustworthy

Job description

Description

Norman Love Confections is looking to hire a full-time Fulfillment Associate. Starting wage is $ 16.00 per hour plus the ability of overtime. As a Fulfillment Associate, you will be responsible for the fulfillment process from order receipt to delivery. You may be asked to assist with outbound shipping or product packaging as these three departments work very closely together.

Mission Statement:

We are committed to being the best ultra-premium chocolate and confections manufacturer and retailer. This can only be accomplished through our core values of Leadership, Ownership, Value and Excellence. Without compromise, our goal is to be better tomorrow than we are today.

Key Responsibilities:

Key responsibilities for the Fulfillment Manager include but are not limited to the following.

Business Operations:

• Oversee the entire fulfillment process from order receipt to delivery, including maintaining on time delivery to production schedule, ensuring order accuracy, and maximizing productivity.
• Supervising the fulfillment team, including providing guidance, training, and support to team members.
• Collaborate with cross-functional teams, including sales, customer service, and logistics, to ensure that customer orders are fulfilled accurately, efficiently, and on time.
• Responsible for adhering to set standards, policies, and procedures.
• Keeping workstations clean

Customer Service:

• Assist to troubleshoot fulfillment issues as they arise and develop solutions to prevent future occurrences.
• Develop and implement strategies that improve fulfillment speed, accuracy, and customer satisfaction.

Skills:

• Reading and math basics
• Computer Literacy (Word, Excel, basic web applications)
• Manual dexterity
• Communication skills
• Attention to detail
• Organizational abilities
• Reliable and trustworthy

Training and Development:

• Ability and willingness to learn new skills

Schedule Expectations:

The Fulfillment Supervisor will primarily be working a daytime shift Monday through Friday. Scheduling is always based on business need, so on occasion work might be extended into the evening or on the weekend.

Requirements

The following are essential functions of the job and must be met in order to safely complete the tasks associated with this position.

• The ability to communicate in English (written and verbal)
• The ability to stand for up to eight hours per day
• The ability to lift up to 40 pounds
• The ability to bend, lift, push, pull and climb