Fuel Station Customer Service Specialist

Kroger; Morgantown (WV); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger in Morgantown, WV is seeking a customer service oriented fuel center associate. You will assist customers, operate the cash register, pump gas, and help maintain a clean, safe, and well organized store area.

The role requires reliability, the ability to work quickly in a busy environment, and a commitment to Kroger's values of respect and integrity. You will follow safety guidelines, complete reports when needed, and support a team that puts customers first.

Qualifications

• Familiarity with industry/technical terms and processes.
• Ability to work in a fast-paced environment.
• Ability to work without direct supervision.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Pump gas
• Complete daily tour and inspection
• Fill out incident and security reports
• Clean up fuel spills and complete Fuel Spill Report
• Recover displays; maintain cleanliness of department
• Perform cashier functions
• Answer telephones
• Comply with corporate policies
• Comply with all safety guidelines and standards
• Promote and follow company initiatives
• Maintain knowledge of emergency plans numbers and procedures
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Industry terms

Fast-paced environment

Independence

Job description

Kroger in Morgantown, WV is seeking a customer service oriented fuel center associate. You will assist customers, operate the cash register, pump gas, and help maintain a clean, safe, and well organized store area.

The role requires reliability, the ability to work quickly in a busy environment, and a commitment to Kroger's values of respect and integrity. You will follow safety guidelines, complete reports when needed, and support a team that puts customers first.