Fuel Center Associate: Fast-Paced Customer Service

Kroger-54356a7; Richmond (VA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Discounts on purchases

Tuition reimbursement

Career growth opportunities

Job summary

Kroger Family of Companies is hiring for a customer-focused associate at our Richmond, VA fuel center. You will assist customers, pump gas, operate the register, and keep the department clean and safe.

The role involves daily inspections, reporting incidents, and following corporate policies. It requires teamwork, reliability, and the ability to handle a fast-paced environment while upholding safety standards.

Qualifications

• Familiarity with industry/technical terms and processes.
• Ability to work in a fast-paced environment.
• Ability to work without direct supervision.
• Any related experience.
• Knowledge of company policies, procedures, and organizational structure.

Responsibilities

• Model Customer 1st behavior and deliver excellent customer service.
• Pump gas.
• Complete daily tour and inspection.
• Fill out incident and security reports.
• Clean up fuel spills and complete Fuel Spill Report.
• Recover displays and maintain cleanliness of department.
• Perform cashier functions.
• Answer telephones.
• Comply with corporate policies.
• Comply with all safety guidelines and standards.
• Promote and follow company initiatives.
• Maintain knowledge of emergency plans, numbers and procedures.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Industry knowledge

Fast-paced environment

Independent work

Related experience

Company policies

Job description

Kroger Family of Companies is hiring for a customer-focused associate at our Richmond, VA fuel center. You will assist customers, pump gas, operate the register, and keep the department clean and safe.

The role involves daily inspections, reporting incidents, and following corporate policies. It requires teamwork, reliability, and the ability to handle a fast-paced environment while upholding safety standards.