FT RN/Clinic Lead

iV Bars Inc; Silver Spring (MD); On-site; USD 95,000 - 125,000; Full time

Job summary

iV Bars Inc leads a clinic team focused on delivering safe IV therapies and customer care. The Lead will coach staff, manage payroll and scheduling, and ensure policy adherence while coordinating events and clinic operations with the corporate team.

Responsibilities include staff training, HR coordination, maintaining records, and ensuring a smooth, compliant clinic environment aligned with iV Bars service steps.

Qualifications

• Lead with strong communication and coaching to staff.
• Ensure adherence to corporate policies and clinic protocols.
• Provide timely follow up and HR/payroll coordination.

Responsibilities

• Schedule and manage payroll for clinic staff and coordinate shifts.
• Coordinate events and satellite locations, ensuring coverage.
• Provide HR payroll summaries and monitor clock-in compliance.
• Maintain policy adherence, clinic cleanliness and records.
• Train and orient staff; keep records of challenges for HR.
• Maintain inventory and operate within iV Bars service steps.

Skills

Leadership

Communication

Staff coaching

Scheduling

Payroll management

Customer service

Sales skills

Conflict resolution

Tools

Clover

Job description

Job Description

Job Description

iV Bars Lead Job Overview, Responsibilities and DutiesPosition description:

This position requires the Lead to provide leadership, communication and education to the clinic while bridging the gap between the store and corporate office. This will require a strong ability to set direction, coach to skill set, manage behaviors, teach selling strategies and provide timely and thorough follow up. This position will require the implementation of corporate policies and procedures and ensure adherence by the staff.To be successful in this position the following set of skills are necessary:Superb product knowledge and skill set in iV insertion and infusion.Ability to perform and teach staff on how to perform all services provided.Excellent communication and interpersonal communication.Strong ability to sell and provide selling strategies to staff.Seasoned skillset with conflict resolution and solution-oriented mindset.Provision of outstanding customer service and client retention.Desire to support company growth and continual improvement by participating in training conducted in clinic or at corporateAs Lead iV Specialist you will provide support to your staff and ensure a successful clinic by completing the following tasks:Scheduling and Payroll of Staff for your Clinic and ongoing schedule coordination to ensure adequate coverage of the clinic.Each staff member is responsible for ensuring coverage for their selected shifts.Coordinate and organize events and/or satellite locations.Provide HR with biweekly payroll summary with real time management of clocked hours by staff for adherence to company policiesEnsure no one is clocking in prior to scheduled shift *more info belowProvide a tip tracker to the first of each month for previous months tips.Ensure policies, procedures and protocols are followed by all, which includes but not limited toCompliance with protocols and current healthcare regulations consistent with your medical license.Enforcing break policyMaintaining a clean clinicAuditing of weekly transactions, like discounts to ensure they are in the approved categories.Auditing transactions to see if any memberships were declined and follow up with members to get new info.Auditing of Aesthetic Records - ensuring previous days customers were entered correctlyEnsure staff is entering every client into the customer app on Clover so we can gather their information.Ensure all expense receipts are sent to Ashlin HR on a monthly basis.Orienting of Staff as NeededTrain staff as needed, new staff and staff that needs a refresherKeep records of any challenges / problems with staffs, submitting all records to HRMaintain an "Open Office Policy" to be available to staff as needed.Order and Maintain sufficient inventory for customer and store needs using company ecommerce site:Cocktail vialsiV suppliestoilet paper, water, snacks, etc.Implement our mission of providing safe, effective and efficient iV therapies and services to customers by following iV Bars Steps Of Service: